Michelle Minor
Lebanon,TN
Summary
Over 20 years of professional property management experience dedicated to providing a consistent and superior level of customer service. An effective communicator and energetic professional recognized for exceptional ability to learn and execute implementation of new procedures. Outgoing and hardworking and accustomed to working with residents to address needs, maintain properties and drive profit and occupancy needs. Detail-oriented, well organized individual who enjoys leading a team and enhancing individual staff growth potential. Goal driven and self motivated with a hands on approach always ready to be a part of a team.
Overview
22
22
years of professional experience
Work History
Property Manager-On-site
Weinstein Properties
Gallatin , TN
10.2022 - 02.2024
- Successfully oversaw operations of a 240 unit complex and supervised a staff of six
- Managed various tenant operations including move-ins, move-outs, renewals, transfers, lease negotiations, application processing and resident events. Additionally responsible for property marketing.
- Maintained positive relationships with tenants and vendors, resulting in consistently high resident satisfaction ratings of 95-100% monthly.
- Performed routine property inspections and maintenance checks, proactively identifying and resolving issues, leading to an 18% decline in maintenance expenses.
- Prepared and submitted financial reports, analyzed key metrics, and identified cost-saving opportunities to achieve a 13% increase in overall profitability.
- Utilized Yardi, RentCafe, CRM, Docusign, Microsoft Teams and other platforms on a daily basis.
Senior Leasing Manager
Mainstreet Renewal
Nashville, TN/Atlanta, GA
11.2017 - 05.2021
- Effectively managed a leasing portfolio of over 7000 residences spanning across GA/TN region
- Managed a team of 19 which included hiring, training, motivating and managing on a daily basis as well as holding staff meetings
- Ensured team is meeting their Service Level Agreements (SLA's), Key Performance Indicators (KPI's) and other daily and weekly goals
- Maintained in-depth knowledge of the market through consistent evaluation of market conditions and trends
- Worked with Area Managers and Supers to ensure the move-in process was a success
- Executed leases for future tenants, collecting all pertinent information including POI, ID's background checks and credit checks
- Handled escalations with applicants/residents to ensure they had a good experience.
Property Manager/Leasing Manager
American Homes 4 Rent
Nashville, TN
02.2015 - 05.2017
- Managed a portfolio of over 3000 homes which included resolving tenant issues, collecting rent, resident retention, handled delinquent accounts and evictions
- Implemented many new processes and platform rollouts throughout the company
- Marketed homes and met with asset management weekly to complete market analysis and discuss pricing
- Supervised and developed a team of five individuals, overseeing daily operations, training sessions, and performance evaluations.
Property Manager
The Grove Apartments-Campus Crest
Murfreesboro, TN
06.2013 - 12.2014
- Managed collegiate property with 510 rooms/208 units, supervised eight employees and oversaw all facets of managing the property
- Analyzed budget variances on a monthly basis increasing NOI by 10% in 7 months as well as lowering delinquency from 13.75% to 1.66%
- Implemented resident retention program that helped increase occupancy from 87% to 99%
- Oversaw the management of key service contracts, cultivating strong partnerships with vendors and actively collaborating with local police authorities to mitigate property-related criminal activities.
Property Manager
Watchtower Self Storage
Clarksville, TN
10.2010 - 06.2013
- Managed upscale storage facility with 485 units where I increased occupancy from 75% occupied to 96% and maintained high occupancy
- Handled accounting using quickbooks, processed rents, collections and lease contracts
- Member of Clarksville Young Professionals and handled all faucets of marketing the property, including web-site design and offsite marketing
- Led a team of employees and contractors while handling payroll processing, recruitment activities, scheduling and implementing bonus structures.
Office Manager/HUD Coordinator
Re/Max 1st Choice
Springfield, TN
06.2009 - 10.2010
- Reported directly to the owner, assisting him in all aspects of running a multi-million dollar real estate office
- Worked with HUD Asset Management Company acting as their liaison to other Realtors & Buyers, which included assisting them in all real estate transactions from start to finish
- Instructed HUD Seminars across Middle TN, completed all asset management reports, broker price opinions, property inspections and staff training
- Utilized QuickBooks software to input payroll, A/P, A/R & commission checks.
Owner/Bookkeeper
Niggl's Elite Transport, Inc.
Greenbrier, TN
11.2005 - 03.2010
- Owner of four Fed-Ex routes/territories in the Nashville area
- Maintained all financial records/ledgers, employee records & processed tax reports
- Hired and onboarded new employees and utilized QuickBooks software to process A/P, A/R & Payroll.
Property Manager
Desert Palm Village/Sentinel
Tempe, AZ
03.2002 - 07.2004
- Managed 18 employees & all facets of operation & administration of 600+ unit complex
- Conducted market research, identified market trends & increased occupancy from 82% to 100% and increased the ROI
- Created & implemented many marketing programs for the western region as well as led training seminars for company employees
- Worked directly with investors during property acquisition which led to sale of the property
- Oversaw capital improvements, maintenance and modifications due to fire, rebuilds and mold
- Prepared annual budget for property, and cut budget cost by 10% each year
- Attended trade shows and various other marketing events to generate new tenants.
Education
Real Estate License -
Georgia
04-2021
Associates Degree -
Volunteer State Community College
01.2013
Real Estate License -
Tennessee
07-2008
High School Diploma -
Chandler High School
Skills
- Senior Leasing Manager
- Property Management Operations
- Prospect/Resident Relations and Retention
- Training and Development
- Sales and Marketing
- Customer Service
- Leadership Development
- Project Management
- Office Management
- Budget and Financial Analysis
- Strategic Planning
- Interviewing
- Contract Negotiation
- Fair Housing Regulations
Additionalemployment
2000-2002 Western Place Apartments - Assistant Property Manager/Lease-up
1997-2000 Mark Taylor Residential - Bookkeeper/Asst. Property Manager/ Lease-Up
1994-1997 East Lake Residential - Assistant Property Manager
Timeline
Property Manager-On-site
Weinstein Properties
10.2022 - 02.2024
Senior Leasing Manager
Mainstreet Renewal
11.2017 - 05.2021
Property Manager/Leasing Manager
American Homes 4 Rent
02.2015 - 05.2017
Property Manager
The Grove Apartments-Campus Crest
06.2013 - 12.2014
Property Manager
Watchtower Self Storage
10.2010 - 06.2013
Office Manager/HUD Coordinator
Re/Max 1st Choice
06.2009 - 10.2010
Owner/Bookkeeper
Niggl's Elite Transport, Inc.
11.2005 - 03.2010
Property Manager
Desert Palm Village/Sentinel
03.2002 - 07.2004
Real Estate License -
Georgia
Associates Degree -
Volunteer State Community College
Real Estate License -
Tennessee
High School Diploma -
Chandler High School
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