Michelle Mireles
Round Rock
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
Work History
General Manager
Bluefin Sushi
03.2023 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant Manager
Sea Salt Sushi& Oyster Bar
06.2019 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Server
Jjanga Sushi&Oyster Bar
01.2018 - 04.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Head Server
Honey Pig Korean BQQ
04.2017 - 05.2018
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
Education
Associate of Science - Culinary Arts
Texas Culinary Academy
Austin, TX01.2006
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Training and coaching
- Team Leadership
- Staff Management
- Customer Relations
- Training and Development
- Relationship Building
- Staff Training
- Schedule Management
- Client Relations
- Motivation
- Staff Motivation
- Process Improvements
- Vendor relationships
- Employee Development
- Facility Management
Timeline
General Manager
Bluefin Sushi
03.2023 - 07.2024
Assistant Manager
Sea Salt Sushi& Oyster Bar
06.2019 - 01.2023
Server
Jjanga Sushi&Oyster Bar
01.2018 - 04.2019
Head Server
Honey Pig Korean BQQ
04.2017 - 05.2018
Associate of Science - Culinary Arts
Texas Culinary Academy
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