Michelle Mitchell
Dallas,GA
Summary
Dynamic customer service representative with a proven track record at Blue Cove Side Hotel, excelling in analytical problem-solving and client support. Successfully enhanced customer loyalty through personalized solutions and effective multitasking. Passionate volunteer mentor, fostering team engagement and promoting community initiatives. Bilingual communicator dedicated to delivering exceptional service and improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Volunteer
Realms of Glory International Church
10.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Improved literacy rates with weekly volunteer tutoring sessions.
Customer Service Representative
Blue Cove Side Hotel
06.2017 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Sagrada Familia High School
San Andres Island - Colombia11-2010
Skills
- Optimistic Mindset
- Effective Team Participation
- Organized and efficient
- Analytical Problem-Solving
- Volunteer Engagement
- Adaptability and dependability
- Client Support Expertise
- Effective Multitasking
- Proficient Bilingual Communication
Languages
Spanish
Full Professional
Timeline
Volunteer
Realms of Glory International Church
10.2023 - Current
Customer Service Representative
Blue Cove Side Hotel
06.2017 - 01.2018
High School Diploma -
Sagrada Familia High School
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