Michelle Mitchell
Deltona
Summary
Dynamic Surgical Coordinator with extensive experience at Dr DiGaetano Cataract Services, excelling in patient coordination and insurance verification. Proven ability to enhance surgical team communication and improve patient experiences through meticulous scheduling and preoperative preparation. Strong communication skills and professionalism ensure compliance with HIPAA regulations while delivering exceptional care.
Overview
12
12
years of professional experience
Work History
Surgical Coordinator
Dr DiGaetano Cataract Services
08.2012 - 09.2014
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
Finance Clerk
Duvera Financial
07.2007 - 02.2008
- Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Maintained organized filing system for easy access to important financial documents.
- Documented financial data, files and records for contracted vendors.
- Contributed to the success of audit procedures through diligent document review and preparation.
Postal Clerk
United States Marine Corps
05.2002 - 05.2007
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Provided service and sales to walk-in customers.
Education
Associate of Science - Medical Assisting
FTC
DeLand, FL05-2011
Health Information Technology
FTC
DeLand, FL05-2013
Skills
- Strong communication skills
- Insurance verification
- Professionalism and confidentiality
- Preoperative preparation
- Postoperative follow-up
- Patient coordination
- Medical office experience
- Data entry efficiency
- Electronic health records management
- Scheduling expertise
- Data entry proficiency
Timeline
Surgical Coordinator
Dr DiGaetano Cataract Services
08.2012 - 09.2014
Finance Clerk
Duvera Financial
07.2007 - 02.2008
Postal Clerk
United States Marine Corps
05.2002 - 05.2007
Associate of Science - Medical Assisting
FTC
Health Information Technology
FTC
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