Michelle Mitchell
Great Falls
Summary
Detail-oriented courier with strong time management and problem-solving skills. Committed to delivering excellent customer service while adapting to changing demands in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Courier
DoorDash Self-employeed
Great Falls
03.2021 - Current
- Delivered food orders promptly to customers in designated areas.
- Navigated efficiently using GPS and mapping applications.
- Communicated effectively with customers regarding delivery status and updates.
- Managed time effectively to meet tight delivery schedules.
- Maintained vehicle cleanliness and ensured safety compliance.
- Handled customer payments and transactions accurately during deliveries.
- Coordinated with support teams for order issues or adjustments.
- Adapted quickly to changing routes and delivery demands efficiently.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Delivered items to residential addresses within specified time frames.
- Provided excellent customer service by answering questions about delivery status.
- Developed delivery route understanding to avoid high traffic and construction areas.
- Communicated with customers to coordinate delivery times.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Communicated customer complaints, requests and feedback to company management.
Owner/Operator
SC Screen Printing
Great Falls
02.2000 - 04.2021
- Operated screen printing machines for various fabric types and designs.
- Maintained equipment to ensure optimal performance and safety.
- Collaborated with design team to finalize artwork for production.
- Inspected printed items for quality and consistency before packaging.
- Trained new staff on screen printing techniques and safety protocols.
- Managed inventory of supplies, ensuring availability for production runs.
- Implemented process improvements to enhance workflow efficiency and reduce waste.
- Kept track of daily orders and shipments.
- Ensured that production deadlines were met while maintaining quality standards.
- Assisted in the setup of screen printing presses for various projects.
- Verified accuracy of artwork before printing began by comparing it against original design file.
- Inspected finished products for any imperfections or defects.
- Troubleshot problems as they arose during production runs.
- Worked with clients to design custom prints including images and color.
- Recorded details of each job including quantity produced, material used.
- Performed regular maintenance on all machines and equipment used in screen printing process.
- Mixed ink for correct color viscosity and tested mixes for temperature.
- Maintained inventory of all necessary supplies and equipment.
- Calibrated registration marks on press bed to ensure accurate alignment of colors on prints.
- Developed new techniques to improve efficiency and productivity of workflow processes.
- Monitored inventory of fabrics and materials for printing projects.
- Managed ink and supplies inventory, placing orders as needed.
- Kept detailed production logs and reports for each project.
- Maintained clean and organized work environment to ensure safety and productivity.
- Collaborated with production team to meet tight deadlines.
- Coordinated workflow to maximize efficiency in production schedules.
- Ensured compliance with health and safety regulations in handling of materials.
- Managed daily operations and overall business strategy for a successful retail establishment.
- Developed and implemented marketing campaigns to enhance brand visibility and customer engagement.
- Hired, trained, and mentored staff to ensure excellent customer service standards.
- Cultivated relationships with suppliers to secure favorable terms and maintain quality products.
- Analyzed market trends to identify opportunities for business growth and expansion strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with health and safety regulations in all operational aspects of the business.
Education
High School Diploma -
Charles M Russell High School
Great Falls, MT06-1984
Skills
- Time management
- Customer service
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
- Team collaboration
- Compliance adherence
- Physical stamina
Timeline
Courier
DoorDash Self-employeed
03.2021 - Current
Owner/Operator
SC Screen Printing
02.2000 - 04.2021
High School Diploma -
Charles M Russell High School