- Swimming
- Yoga
- Enjoy participating in [activity] for overall physical and mental well-being
- Gym Workouts
Michelle Mitchell
Fayetteville,GA
Summary
Dynamic professional with extensive experience in rail and bus operations. Expertise in mechanical troubleshooting, safety compliance, and team collaboration. Committed to enhancing service quality and operational efficiency through continuous improvement initiatives.
Overview
8
8
years of professional experience
Work History
Certified Rail Operator
MARTA
11.2024 - Current
- Operated rail vehicles safely and efficiently, adhering to all safety protocols and regulations.
- Monitored train systems and signals to ensure timely service delivery and passenger safety.
- Communicated effectively with dispatchers and station staff to coordinate schedules and address issues.
- Conducted routine inspections of trains and equipment to maintain operational integrity.
- Responded promptly to emergencies, implementing protocols to ensure passenger safety.
- Documented incidents and maintenance needs accurately for reporting purposes.
- Collaborated with team members to enhance service efficiency and passenger experience.
- Called for emergency buses, relieved crew members and covered assignments during operational incidents.
Marta Bus Operator
MARTA
02.2024 - 08.2024
- Operated transit buses safely and efficiently across designated routes.
- Ensured compliance with local traffic laws and MARTA safety regulations.
- Assisted passengers with inquiries and provided excellent customer service.
- Conducted pre-trip inspections to maintain vehicle safety standards.
- Managed schedule adherence to optimize route performance and minimize delays.
- Adapted to changing traffic conditions to ensure timely arrivals at stops.
- Collaborated with dispatchers to communicate issues affecting service delivery.
- Reported maintenance issues promptly to ensure operational readiness of vehicles.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Performance Manager
Delta Global Services, DGS
01.2018 - 03.2020
- Analyzed performance metrics to identify trends and areas for improvement.
- Developed strategic initiatives to enhance operational efficiency and service quality.
- Collaborated with cross-functional teams to implement process improvements and best practices.
- Monitored compliance with safety regulations and company policies across operations.
- Conducted regular performance reviews, providing feedback to promote staff development.
- Led initiatives to streamline workflows, reducing bottlenecks and enhancing productivity.
- Conducted thorough assessments of employee performance, identifying strengths and areas for growth.
- Promoted a culture of accountability by reinforcing performance expectations and ensuring timely follow-up on action items.
Education
Bachelor of Arts - Communications
Georgia State University
ATLANTA GASkills
- Train operation expertise
- Passenger safety awareness
- Continuous improvement mindset
- Mechanical troubleshooting
Interests
Timeline
Certified Rail Operator
MARTA
11.2024 - Current
Marta Bus Operator
MARTA
02.2024 - 08.2024
Performance Manager
Delta Global Services, DGS
01.2018 - 03.2020
Bachelor of Arts - Communications
Georgia State University