Michelle Mix
FAIRFIELD TWP,OH
Summary
Dynamic professional with extensive experience in employee training and customer service, notably at Tafur Family McDonald's. Proven track record in enhancing team performance and ensuring food safety compliance. Skilled in problem-solving and fostering employee engagement, leading to improved operational efficiency and customer satisfaction. Committed to achieving business objectives through effective leadership.
Experienced with team leadership, daily operations, and customer service. Utilizes strategic thinking and effective communication to optimize team performance. Track record of successfully managing high-volume environments and resolving conflicts.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Swing Manager
Tafur Family McDonald's
10.2024 - Current
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
- Collaborated with other managers on the implementation of company-wide operational improvements that enhanced overall efficiency across multiple locations.
- Trained crew members on how to perform tasks correctly.
- Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
General Manager Call Center
Laberte Call Center
02.2022 - 03.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Customer Service Lead Trainer
Startek USA
03.2017 - 07.2021
- Mentored junior employees in developing their problem-solving skills, fostering a culture of continuous learning and development within the team.
- Assessed individual strengths across the team, assigning tasks accordingly to maximize overall effectiveness.
- Oversaw daily operations of the customer service department, ensuring that all inquiries were handled promptly and accurately.
- Introduced innovative strategies for streamlining workflow processes within the department, resulting in more efficient case resolution times.
- Coordinated cross-functional initiatives to optimize processes, enhance efficiency, and improve overall customer experiences.
- Fostered a positive work atmosphere where employees felt motivated towards meeting goals set forth by management.
- Implemented performance metrics to track progress and identify areas for improvement in customer service delivery.
- Designed targeted training programs to address specific skill gaps among team members, leading to improved performance levels.
- Cultivated strong relationships with key clients, resulting in increased loyalty and repeat business.
- Conducted regular evaluations of team members, offering constructive feedback and personalized coaching to drive professional growth.
Administrator
Fairfield Christian Academy
03.2007 - 03.2017
- Reviewed state and federal education regulations to ensure continued compliance and maximize available funding opportunities.
- Developed comprehensive financial plans for school programs, ensuring adequate funding for all activities.
- Implemented new accounting software to streamline financial reporting and enhance transparency in budget management.
- Optimized resource allocation for improved teacher support and student performance.
- Facilitated communication between administration, teachers, parents, and community partners to foster a positive educational environment.
- Led professional development workshops aimed at enhancing staff understanding of business operations within an educational context.
- Analyzed enrollment trends to predict future growth or decline in student numbers accurately, informing appropriate adjustments to staffing levels or budgeting priorities accordingly.
- Coordinated facility maintenance projects, ensuring safe learning environments for students and staff members alike.
- Monitored cash flow closely, adjusting spending as needed to maintain fiscal stability throughout the academic year.
- Established and maintained strong relationships with local businesses and non-profit organizations that supported the school through donations or partnerships.
Education
Licking County Christian Academy
Heath, OHNo Degree - Business Administration And Management
University of Phoenix
Tempe, AZSkills
- Employee training
- Food safety compliance
- POS system
- Quality assurance
- Delegation
- Employee engagement
- Shift oversight
- Teamwork
- Teamwork and collaboration
- Customer service
- Reliable and responsible
- Problem-solving abilities
Certification
- Food and Safety Certification 2024
Timeline
Certified Swing Manager
Tafur Family McDonald's
10.2024 - Current
General Manager Call Center
Laberte Call Center
02.2022 - 03.2025
Customer Service Lead Trainer
Startek USA
03.2017 - 07.2021
Administrator
Fairfield Christian Academy
03.2007 - 03.2017
Licking County Christian Academy
No Degree - Business Administration And Management
University of Phoenix
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