Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle M. Kiddy

Broken Arrow,OK

Summary

Seeking an established, solid company to provide security and gainful employment. Looking for a company to continue growing and expanding, serving both the organization and customers effectively.

Overview

22
22
years of professional experience

Work History

General Manager & Retail Market Trainer

Ulta
02.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring Number%.
  • Developed and executed performance management programs to increase employee engagement and productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Developed and implemented successful onboarding program.
  • Facilitated virtual, in-person and blended learning sessions.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Provided coaching and mentoring to employees.

ETL HR

Target
02.2018 - 01.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Manager

Victoria’s Secret
08.2016 - 02.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Service Professional

Olive Garden
02.2011 - 02.2017
  • Ensure 100% guest delight through communication at the tables continually
  • Multi-task and assist Servers and cut Servers according to their hours worked
  • Resolve issues related to service and/or the food quality and that proper orders have been given
  • Handling To Go orders from taking the order to filling it and cashing the customer out
  • As a server I also was a bartender and an expo
  • Date of Employment : 2/11/2011
  • I worked at Olive Garden from February, 2011 until February, 2014
  • Tulsa, Oklahoma
  • I started at Olive Garden as a server and was cross trained in many positions, To- Go’s, Bar, Expo, Salad Bar, and Service Professional.

Assistant Manager of Operations

Victoria’s Secret
11.2015 - 08.2016
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Implemented safety protocols to maintain a secure work environment for employees.
  • Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
  • Enhanced employee productivity through regular training sessions and performance evaluations.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Assistant Selling Manager

Victoria’s Secret
06.2015 - 11.2015
  • Facilitated skill-building sessions to drive performance improvement.
  • Enhanced team performance through effective coaching.
  • Exceeded sales objectives regularly.
  • Directed efforts to enhance conversion efficiency.
  • Facilitated connections to drive business opportunities and partnerships.
  • Managed recruitment processes to ensure timely hiring.
  • Conducted recruitment processes to fill open positions.
  • Implemented strategies to minimize theft and fraud.
  • Conducted detailed observations.
  • Conducted thorough evaluations to ensure quality standards.
  • Delivered comprehensive support across the district.
  • Facilitated district-wide conference calls focused on sales strategies.
  • Expanded product line to include the core category.
  • Executed effective segments.
  • Inspired SLT colleagues to attain positive achievements.
  • Inspired team to accomplish VSU.
  • Inspired team to commence activation of Angel Card.
  • Date of Employment 7/8/2015
  • Worked at Victoria's Secret since June 8, 2015, at Woodland Hills Mall, Tulsa, Oklahoma.

Store Manager

Tillys
06.2014 - 06.2015
  • Hiring
  • Firing
  • Training and Developing
  • Coaching
  • Reaching Sales Goals
  • Controlling Conversion
  • Networking
  • Recruiting
  • Loss Prevention
  • Schedule
  • Markdowns
  • Visual Display
  • Reviews
  • Date of Employment 7/7/2014
  • I worked at Tilly’s as the Store Manager from June,2014 to June, 2015 at Woodland Hills Mall, Tulsa Oklahoma

Category Manager

Victoria Secret
02.2012 - 05.2014
  • Oversaw central business operations.
  • Facilitated seamless communication during conference calls.
  • Conducted training sessions for team.
  • Organized floor layouts for optimal product placement.
  • Contributed to talent acquisition efforts.
  • Collaborated closely with bra specialist to ensure achievement of targets.
  • Executed floor set designs.
  • Maintained higher figures compared to last year.
  • Date of Employment : 2/3/2014
  • I worked at Victoria Secret from February, 2014 to this current date
  • Promenade Mall, Tulsa Oklahoma

Store Manager

The Buckle
08.2006 - 01.2011
  • As a Store Manager I took a store that had went backwards for 5 years and grew it every year I was there.
  • Guest dressing, teaching my teammates, training the team, hiring/firing, loss prevention, Microsoft Excel for scheduling, forwarding the schedule to the DM and the team, running inventory control, setting up equipment, making sure counts are accurate, correspondence through emails, traveling with the DM when needed, changing the floor and keeping things fresh, networking and always inviting people to the store, recruiting always looking for potential teammates who can help take the store to another level, checking in the freight, coaching in the moment with a positive/negative/positive feedback, fashion shows at the mall, working with the mall manager to create growth, relating with other managers to get other opinions, and other various duties
  • Date of Employment : 8/1/2006
  • I worked at The Buckle from August, 2006 till January, 2011, and I was hired as a MIT and promoted to Store Manager in 8 months
  • Muskogee, Oklahoma

Store Manager

Cato
05.2005 - 08.2006
  • Training for guest care
  • Staffing
  • Markdowns, Inventory control, correspondence, copying/faxing, freight, floor sets
  • Date of Employment : 5/1/2005
  • I worked at Cato’s from May 2005 till August 2006 and I was hired as a Store Manager
  • Tulsa, Oklahoma

Store Manager

Rainbow Apparel
01.2004 - 05.2005
  • Taking care of the guests
  • Staffing
  • Markdowns, scheduling, floor sets, inventory control, copying/faxing, training, freight
  • Date of Employment : 1/1/2004
  • I worked at Rainbow Apparel from January, 2004 till May, 2005 and I was hired as Assistant Manager and was promoted to Store manager in 3 months
  • Tulsa, Oklahoma

Salary Assistant

Stage
04.2003 - 01.2004
  • I also worked at Stage from April 2003 till January 2004 as a Salary Assistant

Education

High School Graduate Degree - undefined

Locust Grove High School
Locust Grove, Oklahoma
01.2001

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Effective leader
  • Efficient multi-tasker
  • Training and coaching
  • Time management
  • Relationship building
  • Training and development
  • Staff training/development

Timeline

General Manager & Retail Market Trainer

Ulta
02.2019 - Current

ETL HR

Target
02.2018 - 01.2019

Store Manager

Victoria’s Secret
08.2016 - 02.2018

Assistant Manager of Operations

Victoria’s Secret
11.2015 - 08.2016

Assistant Selling Manager

Victoria’s Secret
06.2015 - 11.2015

Store Manager

Tillys
06.2014 - 06.2015

Category Manager

Victoria Secret
02.2012 - 05.2014

Service Professional

Olive Garden
02.2011 - 02.2017

Store Manager

The Buckle
08.2006 - 01.2011

Store Manager

Cato
05.2005 - 08.2006

Store Manager

Rainbow Apparel
01.2004 - 05.2005

Salary Assistant

Stage
04.2003 - 01.2004

High School Graduate Degree - undefined

Locust Grove High School

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Michelle M. Kiddy