Michelle Martinez
Pasadena,Tx
Summary
Dedicated professional with over 20 years of experience in child care and a decade in retail services, offering a strong background in customer service and inventory management. Recognized for attention to detail and a collaborative spirit, consistently contributing to team success while adapting to various roles and responsibilities. Committed to fostering positive environments and enhancing operational efficiency through proactive support and engagement. Proven ability to connect with diverse individuals, ensuring exceptional service delivery in every interaction.
Overview
11
11
years of professional experience
Work History
Nursery Worker
FBC Seabrook
03.2019 - 05.2022
- Change diapers as needed.
- Supervised daily activities, ensuring safety and engagement of children in nursery environment.
- Trained new staff on nursery policies, procedures, and child care best practices.
- Developed strong relationships with families through open communication channels and frequent updates on their child''s wellbeing.
- Comfort the children.
- Clean and disinfect the nursery.
Sales Associate
Dillard's
03.2020 - 03.2022
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management to optimize stock levels and reduce discrepancies.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Maintained visual merchandising standards to create an appealing shopping environment for customers.
- Resolved customer inquiries efficiently, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Bakery Clerk
Kroger
02.2018 - 11.2018
- Prepare and bake goods including but not limited to cakes, breads, rolls, pies, muffins and tortillas.
- Ensure accurate pricing, tagging, filling and facing.
- Perform stocking and inventory of department merchandise.
- Assisted customers in selecting bakery items, enhancing overall shopping experience.
- Maintained cleanliness and organization of bakery displays to ensure product visibility.
- Prepared baked goods by following recipes and adhering to quality standards.
- Trained new staff on operational procedures and customer service best practices.
- Ensured compliance with health and safety regulations in all bakery activities.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Manager
Family Dollar
01.2017 - 01.2018
- Supervise, train and develop store associates on proper operating practices and procedures.
- Assist in receiving, organizing and stocking merchandise from delivery truck and stockroom.
- Assist in ordering merchandise and record keeping to include scheduling and cash register deposits and receipts.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on store processes and customer service excellence.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Eye Associate
Walmart
02.2014 - 01.2015
- Record and file patient data and medical records.
- Confirmed patient information, collected copays and verified insurance.
- Assisted customers in selecting eyewear that meets individual style and prescription needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Explained required paperwork, tests, products and services to foster positive customer experience.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
Lunchroom Monitor
Clear Creek ISD
08.2011 - 05.2013
- Circulate throughout the cafeteria and assist the students as needed.
- Supervised student behavior during lunch periods, ensuring adherence to school policies.
- Facilitated conflict resolution among students, promoting a positive dining environment.
- Implemented procedures for orderly transitions between classrooms and lunchroom activities.
- Provided feedback to administration on student needs and potential program improvements.
- Monitored student behavior and implemented corrective actions.
- Cleaned tables, straightened chairs and swept floors between lunch periods.
- Walked around cafeteria looking for spills and assisting students with opening food containers.
- Established safe atmosphere for students to eat, socialize and relax prior to afternoon classes.
- Responded quickly to any emergencies or accidents in the lunchroom, following established protocols to ensure student safety and wellbeing.
- Supported students with special needs by providing additional assistance during lunchtime, ensuring they had a positive experience in the cafeteria setting.
- Provided support to students who needed help carrying trays, opening food items, or finding seats in the busy cafeteria environment.
Education
High School Diploma -
Antioch High School
Antioch, CASkills
- Patience and empathy
- Customer assistance
- Cleaning and sanitization
- Team collaboration
- Infant care
Timeline
Sales Associate
Dillard's
03.2020 - 03.2022
Nursery Worker
FBC Seabrook
03.2019 - 05.2022
Bakery Clerk
Kroger
02.2018 - 11.2018
Assistant Manager
Family Dollar
01.2017 - 01.2018
Eye Associate
Walmart
02.2014 - 01.2015
Lunchroom Monitor
Clear Creek ISD
08.2011 - 05.2013
High School Diploma -
Antioch High School