Michelle M MCGarry

Fime is a payment testing company focusing on helping customers develop and launch their solutions to market by providing consulting and testing services.

• Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
• Implemented central configuration management admin console for automated script-based customer onboarding
• Product strategy owner for NA, EMEA, LAC, & APAC regions
• Increased new customer revenue by 156% first year
• Driver of TECH product roadmap including new features, technical debt, and customer customizations
• Construction of competitor analysis and differentiation strategies
• Evaluated potential vendor partnerships to source new components or services for enhanced product offerings, negotiating favorable terms and conditions while maintaining quality standards.
• Developed comprehensive go-to-market plans for each region, ensuring consistent messaging and positioning across all channels.
• Established a structured framework for ongoing competitor monitoring, enabling proactive adjustments as needed to maintain a competitive edge in the market space.
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Maintained positive vendor relations to build strong partnerships.
• Analyzed metrics to measure product performance.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.

UL Solutions is a global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

• Software Product Manager for a global company in 46 countries with revenue of 2.4B
• Manager of a multi-segment SaaS Product Portfolio including Mobile APPs with revenue of 40M
• Experienced with commercializing products with a strong go-to-market strategy
• P & L owner of 3 segment lines (retail, supplier, sustainability)
• Managing 6 x 6 exercises - revenue by product and customer
• Manager of a high gross margin product, shared costs model infrastructure
• Close collaboration with sales providing customer prospecting lists and aligning targeted marketing campaigns by segment and region
• Defined specific growth strategies by product, region, and segment within 2 revenue lanes of large customizations with mature accounts and reoccurring SaaS-based subscription models in the reach & acquisition customer cycle
• Roadmap and strategy presentations to technical teams and leadership
• Representing UL Tools at large prospecting events and smaller product demos on sales calls
• Developed product documentation to communicate upcoming features and products to internal teams.
• Improved product functionality with innovative design solutions, resulting in increased sales conversions.
• Implemented Agile methodologies for more efficient project management and team collaboration.
• Launched successful products by conducting thorough market research and identifying customer needs.
• Liaised with clients to better understand business needs and current market landscape.
• Coordinated project planning and execution with team members and team leads.
• Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
• Reviewed new opportunities to drive business strategy at planning sessions.
• Drove revenue growth by establishing strong relationships with key industry partners.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Developed comprehensive go-to-market strategies, ensuring successful product launches and brand positioning.
• Increased customer satisfaction, gathering and incorporating extensive user feedback into product improvements.
• Coordinated beta testing programs to gather early-stage feedback and refine product features before wider release.
• Enhanced user engagement by leading development and implementation of feature-rich mobile app.
• Boosted product adoption with targeted go-to-market strategies, closely working with marketing teams.
• Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
• Fostered culture of innovation, encouraging team members to propose and pursue new ideas for product enhancement.

• Strategic Certified Scrum Master supporting and guiding a multi-talented large team of Product Owners, developers,, QA, and IT. Facilitating Sprints, driving process improvements and team efficiency. Work hand in hand with the PO with product backlogs and enhancements. Conduct useful Sprint retrospectives that lead to implementing change to produce better quality and increased velocity. Planning expert in SDLC, utilizing PO pre-planning/backlog grooming, team planning/clarity, daily lifecycle schedule status, capacity and gap analysis, release planning, and successful deployments.
• Proficient in Epics, Features, User Stories, and task utilization to support product vision and enhancement construction. Team roadblock remover and protection doorway for outside distractions. Continuous improvements supporting automation.
• Communication czar for release announcements and publishing complete product visibility to internal teams, most importantly close relationships with customer support.
• Documentation specialist - YTD Release guides, retrospective improvement tracking.
• Understands executive goals, operational goals, and impacts to NPS. Experience with Customer Journey Mapping, servicing the customer, and advisory committees.
• Improved team efficiency by implementing Agile and Scrum methodologies for project management.
• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

• Responsible for timely and strategic execution of all facets of the GoodGuide.com site. Coordinating and tracking the process of a large collaborative team, including remote and overseas. Working directly with an agile-based development team, utilizing Gitlab for sprints leading to deliverable product releases. Banding together with marketing, sales, development, QA, regulatory experts and a science team to deliver a consumer facing product with channels to social media, data in resource sites, iOS and Google APPs, and Assistant APPs, Alexa and Google Home.
• Researching the VoC to improve the NPS. Creating Customer Journey Mapping to identify customer pain points. Using personas to capture the story of the customers experience.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Supported sales and reporting for large and medium-sized accounts.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Mentored junior team members on best practices in retail account management, fostering a culture of continuous learning and improvement.
• Delivered exceptional client service by promptly addressing concerns and resolving issues to maintain positive working relationships.
• Increased sales by building strong relationships with retail clients and providing tailored solutions for their needs.
• Provided valuable insights into consumer preferences through diligent data analysis, informing future merchandising and marketing decisions.
• Conducted regular market research and competitor analysis to stay informed of industry trends and seize new business opportunities.

• Project Manager
  Championed the formation of the Glens Falls National Bank and Saratoga National Bank banking APP with an integration solution from a 3rd party vendor.
• Prospecting
  Represented the Bank at financial conferences to explore better software solutions for our customers.
• Vendor Management and Collaboration
  Main point of contact for banking software and solutions, issue/bug resolution, BETA testing and release roll outs.

• Solutions oriented professional Project Manager\Business Analyst who excels at managing projects, collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients.
• Motivated achiever with 24+ years of significant, progressive experience in project roll outs, system upgrades, new releases focusing on Mainframe and client/server based applications.
• Experienced project lead who has successfully led large project teams of 20+ people from test requirements to implementation and support.
• Competent SME(subject matter expert) with 11 years of hands-on critical support and help desk experience/call center. Remote project management and support.
• Dedicated, self-motivated achiever who is committed to success and adept at multi-tasking in a high-pressured, service level environment.
• Strong problem-solver who can design solutions and assist vendors and developers with issues.
• Project Management, large scale, small scale, global client impact.