Michelle Mobley
Charlottesville,VA
Summary
Support Assistant with extensive experience in administrative operations and records management. Proven ability to plan and execute large events while facilitating arts, social skills, and educational classes for individuals with disabilities. Highly organized and detail-oriented, consistently taking on new challenges with enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Day Support Assistant Manager
Worksource Enterprises
Charlottesville, Virginia
12.2017 - Current
- Coordinated client intake processes, ensuring accurate documentation and data integrity.
- Monitored client progress, reporting findings to senior staff on a regular basis.
- Provided comprehensive administrative support by managing schedules and organizing resources efficiently.
- Collaborated with team members to enhance service quality through targeted projects.
- Evaluated support staff performance, delivering coaching to drive improvement.
- Trained new hires on company policies and customer service procedures.
- Assisted in developing personalized employment plans for clients seeking support.
- Facilitated workshops to improve job readiness and interview skills for clients.
Day Support Assistant Manager
Lutheran Family Services Of Virginia
Charlottesville, Virginia
06.2016 - 12.2017
- Assisted in developing customized employment plans for individuals seeking support.
- Researched community resources to connect clients with relevant services and opportunities.
- Assisted in implementing behavior support plans for clients.
- Monitored and documented client progress and daily activities accurately.
- Communicated effectively with families regarding client well-being and progress.
- Developed rapport with clients to promote trust and engagement in activities.
Community Services Specialist
Region Ten Community Service Board
Charlottesville, VA
03.2014 - 06.2016
- Supported individuals with daily living skills and personal care needs.
- Implemented behavior support plans to promote positive interactions.
- Assisted clients with communication and social skills development.
- Documented client progress and reported changes in behavior.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Maintained a safe and clean environment for clients at all times.
- Engaged clients in recreational activities to promote well-being.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Education
Some College (No Degree) - Psychology
Mary Baldwin University
Staunton, VASkills
- Client communication
- Data entry
- Problem solving
- Case management
- Team collaboration
- Job readiness
- Certified in CPR/AED
- Client progress monitoring
- Behavioral crisis intervention
- Certified medication aide
- Verbal and written communication
- Computer and Microsoft office skills
- Data documentation
- Client intake
- Workshop facilitation
- Event planning coordination
- Event planning
Affiliations
- arts
- reading
- hiking/foraging
Certification
- cpr certified
- trained in crisis interventions
- DD/ID regulation management
- Dementia training
- Behavioral supports and skill building training
- Person-centered thinking training
- Medication aide
Timeline
Day Support Assistant Manager
Worksource Enterprises
12.2017 - Current
Day Support Assistant Manager
Lutheran Family Services Of Virginia
06.2016 - 12.2017
Community Services Specialist
Region Ten Community Service Board
03.2014 - 06.2016
Some College (No Degree) - Psychology
Mary Baldwin University
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