Michelle Moe
Fayetteville,AR
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
20
20
years of professional experience
Work History
Warranty Clerk
Superior Automotive
07.2025 - Current
- Process warranty cancellations, such as Vehicle Service Contracts and GAP insurance in a timely manner.
- Basic accounting learned as part of this position to ensure accurate allocation of funds.
- Process refunds to both customers and dealers.
- Perform weekly in-depth research to identify products that have been billed as well as refunds that have not been allocated.
- Remit for products to sufficiently cover the portion owed by dealerships.
- Process multiple large product and cancellation statements on monthly basis.
- Assist in maintaining a professional and friendly working relationship between the home office and the various dealerships.
Administrative Coordinator
University of Arkansas Medical Sciences, Northwest (UAMS)
10.2022 - 07.2025
- Main responsibilities include adherence to ACGME Program Coordinator guidelines.
- Act as liaison between program and trainees, faculty, staff, hospital administration as well as internal and external departments.
- Management of ACGME Accreditation Data System (ADS), also known as WebADS, to include: Resident Roster, ADS Annual Update, Milestone Evaluations, Resident and Faculty Surveys
- Assist Program Director in preparing and executing critical meetings (Clinical Competency Committee, Program Evaluation Committee, Annual Program Evaluation, Site Visits). Coordinate onboarding of incoming Fellows as well as advancement of graduating Fellows.
- Administrative Coordinator for the UAMS Northwest Campus Internal Medicine Residency Program.
- Responsible for purchasing, travel, catering, adjunct faculty process, daily emails, maintenance of current and former resident files, and other tasks as needed.
- Coordinated scheduling for departmental meetings and events to enhance communication efficiency.
- Managed administrative functions, including document preparation and data entry, ensuring accuracy and compliance.
- Assisted in budget tracking and resource allocation, optimizing operational expenditures across departments.
- Implemented electronic filing systems to improve document retrieval speed and reduce physical storage needs.
- Collaborated with cross-functional teams to support project initiatives, fostering a cohesive work environment.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Accounts Receivable Accountant
University of Arkansas Treasurer’s Office
05.2019 - 10.2022
- Responsible for reconciling various cost centers and accounts for the University of Arkansas.
- Assist with end of year reconciliation for all University accounts.
- Responsible for answering heavy volume of phone calls with questions regarding college student financial accounts with the university.
- Adhered to FERPA and privacy standards to ensure excellent customer service.
- Managed coding for past due student accounts, maintained bankruptcy files, as well as various other tasks and data entry as needed.
- Managed accounts receivable processes, ensuring timely billing and collections.
- Reconciled financial discrepancies, improving accuracy of account statements.
Community Director
The Cliffs I Apartments
01.2014 - 02.2019
- Oversaw property management operations, ensuring compliance with regulations and standards.
- Coordinated maintenance requests and property inspections to maintain quality living conditions.
- Conducted regular performance evaluations of staff, promoting professional development within the team.
- Built relationships with residents, families and community.
- Maintained documentation, wrote reports and tracked expenses using YARDI.
- Conducted regular property inspections, maintaining a high standard of cleanliness and safety throughout the community.
- Oversaw facilities maintenance and repairs to improve resident quality of life.
- Fostered positive relationships with residents by addressing concerns promptly and effectively.
- Acted as liaison between residents, management teams, vendors, contractors – ensuring clear communication at all times.
- Trained newly hired personnel on best practices and essential knowledge required for their roles.
Receptionist
Glendale Union School District Phoenix, AZ
08.2005 - 06.2012
- Worked at multiple schools within the district
- Managed multi-line phone systems, ensuring efficient call routing and customer service support.
- Greeted visitors and clients, creating welcoming atmosphere and enhancing first impressions.
- Assisted with administrative tasks, including filing documents and data entry, enhancing office productivity.
- Implemented office supply inventory management, reducing costs through effective procurement practices.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
English Teacher
Phoenix Sister Cities/Himeji Japan Board of Education
01.2007 - 08.2008
- Through the Phoenix Sister Cities Program, I was afforded the opportunity to live and work in Japan.
- Developed and implemented engaging lesson plans to enhance language acquisition and critical thinking skills.
- Facilitated immersive cultural exchange programs to promote cross-cultural understanding among students.
- Collaborated with colleagues to design curriculum that aligns with educational standards and student interests.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Boosted student participation by implementing interactive teaching methods and technologies.
Education
Bachelor of Arts - Theatre Major, East Asian Studies Minor
Slippery Rock University
Slippery Rock, PA05.2005
Skills
- Claims processing
- Chargeback handling
- Confidentiality
- Microsoft office
- Filing systems
- Detail orientation
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Excellent communication
- Computer proficiency
Languages
English
Native or Bilingual
Japanese
Elementary
Timeline
Warranty Clerk
Superior Automotive
07.2025 - Current
Administrative Coordinator
University of Arkansas Medical Sciences, Northwest (UAMS)
10.2022 - 07.2025
Accounts Receivable Accountant
University of Arkansas Treasurer’s Office
05.2019 - 10.2022
Community Director
The Cliffs I Apartments
01.2014 - 02.2019
English Teacher
Phoenix Sister Cities/Himeji Japan Board of Education
01.2007 - 08.2008
Receptionist
Glendale Union School District Phoenix, AZ
08.2005 - 06.2012
Bachelor of Arts - Theatre Major, East Asian Studies Minor
Slippery Rock University