Michelle Moffat
Thunder Bay
Summary
Dynamic professional with a strong background in safety management and human resources. Expert in facilitating cross-departmental communication and employee training, driving performance improvements and ensuring regulatory compliance across all operational processes.
Overview
10
10
years of professional experience
Work History
Safety Managment Systems Manager
Wasaya Airways
Thunder Bay
03.2024 - 10.2025
- Analyzed workflows and established priorities for daily operations.
- Reviewed program plans to develop and coordinate activities.
- Conducted comprehensive risk assessments to identify potential hazards and implement mitigation strategies.
- Collaborated with teams to implement new software solutions effectively.
- Facilitated cross-departmental meetings to enhance communication and teamwork.
- Monitored system performance and identified areas for improvement.
- Ensured adherence to regulatory standards and compliance requirements across all operational processes.
- Collaborated with vendors to assess and integrate new technologies.
- Implemented best practices for data management and security protocols.
- Developed training materials for new system implementations and upgrades.
- Oversaw user support services for staff inquiries and technical issues.
- Analyzed system performance to identify areas for improvement.
Human Resources Manager
Thunder Airlines
Thunder Bay
05.2023 - 03.2024
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Provided HR consultation services to leadership and department heads to enhance communication strategies and address employee concerns.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Ensured compliance with labor laws and company policies consistently.
- Collaborated with management to align HR strategies with business goals.
- Conducted regular employee surveys to gauge satisfaction levels.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Held exit interviews and documented information discussed with employees.
- Ensured compliance with federal, state and local employment laws.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Safety Management System Coordinator
Thunder Airlines
Thunder Bay
03.2016 - 03.2023
- Assisted in compliance audits to maintain industry regulations and standards.
- Researched and prepared reports required by management or governmental agencies.
- Conducted thorough risk assessments to identify potential hazards and implement mitigation strategies.
- Managed communication between departments to ensure seamless service delivery.
- Managed customer inquiries and resolved issues to enhance passenger satisfaction.
- Organized training sessions for new hires on company policies and safety protocols.
- Monitored compliance with aviation regulations and company procedures consistently.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Education
High School Diploma -
Fort William Collegiate Institue
Thunder Bay06-1998
Skills
- Compliance management
- Workflow analysis
- Data management
- Cross-department collaboration
- Employee training
- Communication strategies
- Conflict resolution
- Project coordination
- Systems monitoring
- Performance improvement
- Troubleshooting skills
- Technical documentation
- Incident management
- Training documentation
- Remote support
- Written communication
- Goal setting
- Adaptability and flexibility
- Analytical skills
- Time management abilities
Timeline
Safety Managment Systems Manager
Wasaya Airways
03.2024 - 10.2025
Human Resources Manager
Thunder Airlines
05.2023 - 03.2024
Safety Management System Coordinator
Thunder Airlines
03.2016 - 03.2023
High School Diploma -
Fort William Collegiate Institue