Michelle Mohr
Rock Hill,SC
Summary
Results-driven customer service professional with several years of experience delivering exceptional support and solutions. Known for a strong work ethic and a reputation for professionalism, consistently exceeding customer expectations through effective decision-making and initiative. Core competencies include conflict resolution, communication, and adaptability. Aiming to leverage skills in a dynamic environment that values customer satisfaction.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
All Season Elite Landscape
Rock Hill, SC
04.2021 - Current
- Facilitated seamless inbound and outbound customer communications.
- Handled email communications concerning cost estimates.
- Ensured on-time completion of payroll submissions.
- Updated financial details using QuickBooks software.
Patient Services Dietary Operator
COMPASS GROUP
Charlotte, North Carolina
11.2014 - 04.2021
- Handled inbound and outbound phone communication with patients and nurses.
- Performed clerical tasks to support management operations.
- Prepared and delivered comprehensive training to new team members.
- Ensured compliance with HIPAA regulations for patient privacy.
Catering Assistant
Compass Group USA
Charlotte, North Carolina
01.2011 - 11.2014
- Managed setup of food arrangements and ensured timely delivery.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Restocked cupboards, refrigerators, and service stations with new food items or supplies.
- Received orders from clients and communicated details to the chef team accordingly.
Teachers assistant
CASTLE KIDS DAYCARE
Shirley, New York
01.2009 - 01.2010
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Maintain a safe play environment
- Organize and participate in recreational activities and outings, such as games and field trips
- Observe and monitor children's play activities.
- Communicate with children's parents or guardians about daily activities, behaviors, and related issues
- Instruct children in health and personal habits, such as eating, resting, and toilet habits
- Regulate children's rest periods
Education
Bachelor of Business Administration - Management
Western Governors University
Associate in Arts -
Florence Darlington Community College
Skills
- Strong Verbal Communication
- Effective critical thinking skills
- Thrives in High-Stress Environments
- Clerical and Administrative support
Timeline
Administrative Assistant
All Season Elite Landscape
04.2021 - Current
Patient Services Dietary Operator
COMPASS GROUP
11.2014 - 04.2021
Catering Assistant
Compass Group USA
01.2011 - 11.2014
Teachers assistant
CASTLE KIDS DAYCARE
01.2009 - 01.2010
Bachelor of Business Administration - Management
Western Governors University
Associate in Arts -
Florence Darlington Community College
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