Michelle Molano
Cary,IL
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.
Overview
4
4
years of professional experience
Work History
Cleaning Assistant
DRT3
10.2024 - Current
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
Laundry Manager
Hilton Garden Inn Hotel
07.2024 - 09.2024
- Established performance metrics for staff evaluations, fostering continuous improvement in service delivery.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with clients.
- Ensured proper handling of delicate fabrics by providing specialized instruction on care techniques.
- Maintained a safe work environment through regular safety inspections and staff training sessions.
- Streamlined laundry processes for faster turnaround times, resulting in increased customer satisfaction.
Nightclub Administrator
La Santa
04.2022 - 10.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Store Manager
The Unit Cat
06.2020 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Circulo Funcea
Florencia, Colombia 12-2021
Skills
- Customer Service
- Customer Relations
- Friendly and Positive
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Languages
Spanish
English
Timeline
Cleaning Assistant
DRT3
10.2024 - Current
Laundry Manager
Hilton Garden Inn Hotel
07.2024 - 09.2024
Nightclub Administrator
La Santa
04.2022 - 10.2023
Store Manager
The Unit Cat
06.2020 - 03.2021
High School Diploma -
Circulo Funcea
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