Award-winning sales representative with a proven track record at ADT, adept in consultative sales and client retention. Leveraged Salesforce CRM to exceed sales quotas, fostering robust client relationships through exceptional customer service and a cheerful demeanor. Demonstrated expertise in closing techniques and strategic problem-solving, significantly enhancing sales productivity.
Hi, I’m
Michelle Moldoveanu
Sales
Fort Mitchell,KY
Summary
Overview
10
years of professional experience
Work History
ADT
Inside Sales Representative
09.2014 - 09.2024
Job overview
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Set up new accounts, established customer credit and set up payment methods.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Reduced customer churn rate by anticipating needs proactively, offering value-added services or discounts as appropriate.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Informed customers of promotions to increase sales productivity and volume.
- Stayed current on company offerings and industry trends.
- Presented professional image consistent with company's brand values.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
University of Foreign Languages Bucharest, Romania
Bachelor of Arts from English Major Swedish Minor
University Overview
Skills
- Driven
- Cheerful and energetic
- Organized and efficient
- Compelling presentations
- Rapport building
- Active listening
- Consultative sales approach
- Closing techniques
- Attention to detail
- Exceptional customer service
- Client retention
- Email and phone etiquette
- Salesforce CRM
- Sales representative of the year award
Timeline
Inside Sales Representative
ADT
09.2014 - 09.2024
University of Foreign Languages
Bachelor of Arts from English Major Swedish Minor
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