Michelle Mares
Salinas,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
17
17
years of professional experience
Work History
Server
Red Lobster
01.2023 - 07.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.9
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server
Chili's Grill & Bar
04.2011 - 11.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.5
Server
Outback Steakhouse
12.2006 - 03.2011
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Gave menu presentation to guests. Suggested food and beverage items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Associate of Science - Human Biology
Hartnell College
Salinas, CA06.2024
Skills
- Hospitality Service Expertise
- Menu Presentation
- Troubleshooting
- Menu Memorization and Presentation
- Item Promotion
- Billing and Payment Processing
- Suggestive Selling
- Sales Expertise
- Point-of-Sale (POS) Software
- To-Go Order Preparation
- Food and Beverage Pairings
- Ordering Procedures
Timeline
Server
Red Lobster
01.2023 - 07.2023
Server
Chili's Grill & Bar
04.2011 - 11.2016
Server
Outback Steakhouse
12.2006 - 03.2011
Associate of Science - Human Biology
Hartnell College