Michelle Molina
Chicago,IL
Summary
Enthusiastic and customer-focused professional with extensive experience in customer service, team management, and communication. Committed to ensuring an exceptional travel experience for passengers while contributing to the operational success of the company.
Overview
9
9
years of professional experience
Work History
Fashion Stylist
Express Clothing
Chicago, IL
12.2020 - 06.2024
- Greeted each client and asked questions to determine fashion needs.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Created visual displays to showcase clothing, accessories and other fashion merchandise.
- Advised clients on how best to accessorize outfits according to their body type.
Cosmetic Counter Manager
Bloomingdale's
Los Angeles, California
12.2017 - 01.2020
- Provided demonstrations of cosmetic products to potential buyers.
- Advised customers on the latest trends in cosmetics products.
- Encouraged customers to try new products through personal recommendations.
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Reported feedback from customers regarding product performance, quality issues or other concerns.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted daily meetings with staff members to review goals and objectives.
Brand Ambassador
Bobbi Brown Cosmetics
Chicago, Illinois
11.2015 - 11.2017
- Employed basic selling techniques to engage with customers.
- Engaged with potential customers, providing product information and answering queries.
- Conducted product demonstrations to highlight features and benefits.
Education
High School Diploma -
Highland Park High School
Highland Park, ILNiles School of Cosmetology
Niles, ILSkills
- Proficient in English and Spanish
- Skilled in Point of Sale and Microsoft
- Brand awareness
- Team collaboration
- Guest services
- Hospitality
- Guest accommodations
- Outstanding customer service
Timeline
Fashion Stylist
Express Clothing
12.2020 - 06.2024
Cosmetic Counter Manager
Bloomingdale's
12.2017 - 01.2020
Brand Ambassador
Bobbi Brown Cosmetics
11.2015 - 11.2017
High School Diploma -
Highland Park High School
Niles School of Cosmetology