Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Molina

Chicago,IL

Summary

Enthusiastic and customer-focused professional with extensive experience in customer service, team management, and communication. Committed to ensuring an exceptional travel experience for passengers while contributing to the operational success of the company.

Overview

9
9
years of professional experience

Work History

Fashion Stylist

Express Clothing
Chicago, IL
12.2020 - 06.2024
  • Greeted each client and asked questions to determine fashion needs.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Created visual displays to showcase clothing, accessories and other fashion merchandise.
  • Advised clients on how best to accessorize outfits according to their body type.

Cosmetic Counter Manager

Bloomingdale's
Los Angeles, California
12.2017 - 01.2020
  • Provided demonstrations of cosmetic products to potential buyers.
  • Advised customers on the latest trends in cosmetics products.
  • Encouraged customers to try new products through personal recommendations.
  • Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
  • Educated clients on benefits of products with full consultation and cosmetic application.
  • Reported feedback from customers regarding product performance, quality issues or other concerns.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Conducted daily meetings with staff members to review goals and objectives.

Brand Ambassador

Bobbi Brown Cosmetics
Chicago, Illinois
11.2015 - 11.2017
  • Employed basic selling techniques to engage with customers.
  • Engaged with potential customers, providing product information and answering queries.
  • Conducted product demonstrations to highlight features and benefits.

Education

High School Diploma -

Highland Park High School
Highland Park, IL

Niles School of Cosmetology
Niles, IL

Skills

  • Proficient in English and Spanish
  • Skilled in Point of Sale and Microsoft
  • Brand awareness
  • Team collaboration
  • Guest services
  • Hospitality
  • Guest accommodations
  • Outstanding customer service

Timeline

Fashion Stylist

Express Clothing
12.2020 - 06.2024

Cosmetic Counter Manager

Bloomingdale's
12.2017 - 01.2020

Brand Ambassador

Bobbi Brown Cosmetics
11.2015 - 11.2017

High School Diploma -

Highland Park High School

Niles School of Cosmetology
Michelle Molina