Michelle Molloy
Vernon
Summary
Human Resources professional with experience in employee relations, recruitment, and compliance. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in talent acquisition, conflict resolution, and policy implementation. Known for reliability and effective communication.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist- Retail Stores
Forever 21
Current
- I currently work as a Human Resources Generalist for Forever 21, supporting over 365 stores
- My job duties include empowering managers to have difficult conversations with employees, conducting employee investigations and managing complaints
- I also help write corrective action documents for managers and approve documents that need to be issued to employees
- The HR team worked on and rolled out new performance management documents to the company this year and I was able to be a part of this process
- I work as a business partner between different departments, such Payroll, HRIS, Benefits and the Legal Team
Store Manager
Forever 21
12.2015 - 07.2023
- This is my second new store opening with the company
- I excel in operations, scheduling, and hiring top talent
- I have promoted many leaders being in this Store Manager role
- I was the District Credit Captain, and responsible for gathering and collecting results from over 17 stores
- Throughout my career with Forever 21, I have exceeded in business management, and lead a staff of over 40 employees at one time
- I pride myself in being a kind and thoughtful leader, while driving business results
- The stores I have managed have proven results, this includes amazing KPI's, such as conversion, email capture, and new credit card accounts
- Delivering amazing customer service and positive comp results is at the center of my focus at Forever 21
Sales Leader
Express
02.2013 - 12.2015
- Customer service, payroll and inventory management, training
Education
Bachelor's degree - Marketing
Johnson & Wales University
Providence, RI02.2025
Associate's degree - Business Management
Manchester Community College
Manchester, CT06.2022
High school diploma -
Manchester High School
Manchester, CT06.2012
Skills
- Payroll Administration
- Recruiting
- Proficient in Retail Calculations
- Store management
- Merchandising
- Retail Management
- Human Resources
- Leadership
- Employee onboarding
- HR policies implementation
- Exit interviews
- Employee relations
- HRIS systems
Accomplishments
- Introduced a new 2024 performance review program, creating a flexible and well-received tool used company-wide.
- Developed and facilitated company-wide "town-hall meetings" to address discipline, code of conduct, and policy issues.
- Rolled out new Performance Management documentation in 2024, to create a new streamlined process for employee/behavior management.
Timeline
Human Resources Generalist- Retail Stores
Forever 21
Current
Store Manager
Forever 21
12.2015 - 07.2023
Sales Leader
Express
02.2013 - 12.2015
Associate's degree - Business Management
Manchester Community College
High school diploma -
Manchester High School
Bachelor's degree - Marketing
Johnson & Wales University
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