Michelle Monaco
Peoria,AZ
Summary
Highly motivated, productive, independent worker with extensive law enforcement background. Adept at investigations, mediation, community outreach, union and grievance activities, labor relations, public speaking, high security clearance, confidentiality, and customer service.
Overview
50
50
years of professional experience
Work History
Volunteer
City Of Phoenix Police Department
09.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Kept case files updated, accurate and aligned with requirements.
Police Officer/Detective
City Of Phoenix
10.1985 - 09.2021
- Patrol Officer
- Information Desk Officer
- Detective working Property Crimes, Assaults, and Domestic Violence details
- Detective working in Hiring Unit-Employment Services Bureau
- Phoenix Law Enforcement Association Union Representative, Board of Trustees, Chairperson of the Board of Trustees, Grievance Chairperson, and Vice-President
Insurance Specialist
Benecenter
01.1984 - 10.1985
- Maintained high standards of customer service by building relationships with clients.
- Processed eligibility and benefits verification and authorization requests.
- Maintained confidentiality of patient finances, records, and health statuses.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Researched and resolved routine and complex issues.
- Utilized to document and track customer account details.
- Created detailed reports for management to track performance and sales.
Assistant Manager/Pie Maker
Dominos Pizza
01.1982 - 01.1984
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Mentored team members to enhance professional development and accountability in workplace.
Fotomate
Fotomat
01.1981 - 01.1982
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Waitress/ Counter Help
Carriage House Ice Cream Parlor
01.1979 - 01.1980
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
Associate
Jack In The Box
01.1977 - 01.1978
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Managed customer relations through communication and helpful interactions.
Magazine Subscription Salesperson
Unknown
01.1974 - 01.1975
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ12.2018
Associate of Applied Science - Criminal Justice
Phoenix College
Phoenix, AZ05.1983
No Degree - Criminal Justice
University of Arizona
Tucson, AZ05.1981
High School Diploma -
Xavier High School
Phoenix, AZ05.1980
Timeline
Volunteer
City Of Phoenix Police Department
09.2021 - Current
Police Officer/Detective
City Of Phoenix
10.1985 - 09.2021
Insurance Specialist
Benecenter
01.1984 - 10.1985
Assistant Manager/Pie Maker
Dominos Pizza
01.1982 - 01.1984
Fotomate
Fotomat
01.1981 - 01.1982
Waitress/ Counter Help
Carriage House Ice Cream Parlor
01.1979 - 01.1980
Associate
Jack In The Box
01.1977 - 01.1978
Magazine Subscription Salesperson
Unknown
01.1974 - 01.1975
Bachelor of Science - Criminal Justice
Arizona State University
Associate of Applied Science - Criminal Justice
Phoenix College
No Degree - Criminal Justice
University of Arizona
High School Diploma -
Xavier High School