Michelle Monhoff
Calistoga,CA
Summary
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with over 25 years of experience working in busy customer facing environments.
Overview
28
28
years of professional experience
Work History
Member Support and Logistics Associate
Peter Michael Winery
10.2008 - Current
- Enhance customer satisfaction by ensuring timely and accurate order fulfillment.
- Provide excellent customer service to members
- Reduced order processing time with streamlined packing and shipping processes.
- Ensure compliance with relevant state regulations
- Developed strong relationships with members and vendors
Receptionist
Calistoga Pet Clinic
04.2003 - 10.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Payroll Administrator
Dr Wilkinson's Hot Springs
10.1996 - 09.2003
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using ADP and processed payroll to meet preset requirements.
- Processed payroll garnishments such as tax liens and child support.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
Education
Manual
Denver, COSkills
- Excellent Customer Service
- Problem-solving abilities
- Active Listening
- Money handling abilities
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Product Knowledge
Timeline
Member Support and Logistics Associate
Peter Michael Winery
10.2008 - Current
Receptionist
Calistoga Pet Clinic
04.2003 - 10.2006
Payroll Administrator
Dr Wilkinson's Hot Springs
10.1996 - 09.2003
Manual