MICHELLE MONIZ

• Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
• Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
• Generated leads for future business opportunities by collecting customer contact information during promotional events.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Drove customer engagement by creating interactive activities that showcased the unique features of promoted products.
• Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
• Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.

***Temporary Position***

• Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
• Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
• Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
• Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
• Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
• Reduced wait times for callers by managing a high volume of calls effectively without compromising quality of service.
• Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
• Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
• Resolved complex issues through active listening, empathetic support, and clear communication with patients.
• Promoted patient retention by building rapport during interactions and providing compassionate assistance throughout the call.
• Streamlined appointment scheduling process, ensuring timely access to care for patients in need.
• Contributed to the development and implementation of call center initiatives aimed at improving patient experiences and overall operational efficiency.
• Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
• Provided prompt feedback to supervisors concerning potential issues or trends affecting overall call center operations or patient satisfaction levels.

• Greet customers with a warm welcome and provide them with an exceptional dining experience
• Utilize attention to detail and active listening skills when taking customers' orders
• Communicate effectively with team members while always maintaining a positive attitude
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.

• Answered phone in a timely and courteous manner while providing a warm and welcoming greeting
• Recorded and communicated messages thoroughly, with detail, to appropriate person
• Entered patient information into EPIC
• Worked in a team environment and supported other staff members with faxing and preparing paperwork
• Complied with health, safety, and sanitation regulations
• Provided information and directions to patients and visitors

• Picked up orders from establishment and delivered items to customers' residences
• Thoroughly reviewed delivery information such as names, addresses, telephone numbers, and delivery instructions

• Recorded status and duties completed in logbooks for management
• Entrusted to handle confidential and sensitive situations in professional matter
• Supervised client's daily activities and monitored clients' overall health, noting and reporting any significant changes

***WEEKEND JOB***

• Scheduled appointments and procedures for animals
• Performed a variety of office duties including reception, billing and bookkeeping
• Maintained laboratory and treatment records, as well as inventories of pharmaceuticals, equipment, and supplies

***WEEKDAY JOB***

• Supervised and monitored dogs in a daycare setting to ensure their safety and well-being
• Maintained a clean and sanitary environment by regularly cleaning kennels, play areas, and common areas
• Provided excellent customer service by addressing client inquiries and concerns

• Used scanners to quickly locate and track items in warehouse.
• Collaborated with team members to achieve daily pick and pack goals.
• Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
• Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
• Improved order accuracy by diligently picking products according to pick lists and packing slips.
• Operated pallet jacks to safely transport goods from warehouse to shipping area.
• Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.

• Handled office correspondence and incoming and outgoing mail
• Organized and dispersed incoming mail to correct departments and employees
• Utilize excellent time management skills to ensure that orders were received on time.

• Managed front desk operations and customer interactions
• Answered phone calls, greeted clients and worked to ensure a positive and hassle-free customer experience
• Settled any customer disputes in a professional and pleasant manner