Michelle Monroe
Lawrenceville,GA
Summary
Efficient billing professional with 10 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
8
8
years of professional experience
Work History
CS Invoicing
Hapag Lloyd Global Services
10.2022 - Current
- . Ensured legal compliance with applicable regulations related to invoicing practices.
- Contributed to the development of a comprehensive invoicing manual, ensuring consistency in procedures across the department.
- Contributed to process improvement initiatives within the invoicing department, leading to increased efficiency and reduced delays in payment collection.
- Maintained up-to-date client records, enabling prompt and accurate invoicing.
- Consistently met strict deadlines for invoice processing, contributing to efficient cash flow management within the organization.
Medical Collections Specialist
Hollis Cobb Associates
09.2021 - 10.2022
- Prevented potential legal issues by adhering to federal and state regulations governing medical collections activities.
- Monitored account receivables to identify trends and proactively address potential issues.
- Improved patient satisfaction by promptly addressing and resolving medical billing disputes.
- Trained new hires in medical collections protocols, promoting consistency across the team.
- Enhanced revenue recovery through diligent follow-up on delinquent accounts.
Senior Account Coordinator
Viking Range LLC
05.2016 - 09.2021
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
- Mentored junior account coordinators, promoting professional growth and skill development within the team.
- Streamlined internal processes for improved efficiency in handling client requests and inquiries.
- Reduced client attrition by proactively identifying potential issues and providing tailored solutions.
Education
No Degree - Business Administration
Cleveland State University
Cleveland, OHMedical Assistant - Medical Assisting
Remington College
Cleveland, OH10.2008
High School Diploma -
Maple Heights High School
Maple Heights, OH06.1999
Skills
- Payment tracking
- Accounts Receivable
- Microsoft Office
- Accounts Payable
- Invoice Processing
- Document Management
- Customer Service
- Customer Communication
- Data Entry
- Deadline-oriented
Timeline
CS Invoicing
Hapag Lloyd Global Services
10.2022 - Current
Medical Collections Specialist
Hollis Cobb Associates
09.2021 - 10.2022
Senior Account Coordinator
Viking Range LLC
05.2016 - 09.2021
No Degree - Business Administration
Cleveland State University
Medical Assistant - Medical Assisting
Remington College
High School Diploma -
Maple Heights High School
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