Michelle Monroe-Gaeta
Bakersfield,CA
Summary
Dynamic Quality Assurance Analyst with a proven track record at Hall Ambulance Service, excelling in quality processes and data analysis. Skilled in mentoring teams and driving compliance initiatives, I foster a culture of continuous improvement, enhancing product quality and ensuring adherence to industry standards. Committed to achieving excellence in all projects.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Hall Ambulance Service, Local High Ambulance Service
04.2017 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Acted as a liaison between the QA team and other departments such as Development, Customer Support, and Product Management, ensuring effective communication throughout all stages of the project lifecycle.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Enhanced product compliance with industry standards by diligently verifying adherence to regulatory requirements.
Emergency Medical Technician
Hall Ambulance Service, Local High Ambulance Service
08.2015 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Sales Representative Team Leader
Kellogg's Snacks
01.2013 - 07.2015
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
Education
High School Diploma -
East Bakersfield High
Bakersfield, CASkills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
Certification
NEMESIS instructional training course
Timeline
Quality Assurance Analyst
Hall Ambulance Service, Local High Ambulance Service
04.2017 - Current
Emergency Medical Technician
Hall Ambulance Service, Local High Ambulance Service
08.2015 - Current
Sales Representative Team Leader
Kellogg's Snacks
01.2013 - 07.2015
High School Diploma -
East Bakersfield High
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