Michelle Montesano
Philadelphia,PA
Summary
Highly customer focused HR professional with over 7 years of HRIS experience with 10 years of experience in HR operations and multi state environments. Well-developed organizational, analytical, interpersonal and communication skills with an emphasis in HR systems functions and data analysis.
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, [Type] systems and program management.
Overview
12
12
years of professional experience
Work History
SR HRIS Analyst
NFI Industries
Philadelphia, PA
09.2023 - Current
- UKG PRO) working with corporate offices on growth, new openings, payroll procedures and scalable systems
- Completed 65 hours of training per year, including leadership and facilitation workshops
- Implemented and trained recruiters on ATS platform including KPI reporting and candidate pipeline procedures
- Implemented and built training in LMS for 300 employees on compliance, leadership and standards training
- Managed recruiting and onboarding process for Philadelphia and DC regions
- Supervised HR interns and Management Trainees for the PA region.
- Analyzed employment-related data and prepared reports.
- Participated in project planning sessions with other members of the IT team when introducing new functionality into existing systems.
- Worked closely with stakeholders at all levels of an organization in order to understand their needs and develop solutions accordingly.
- Implemented security protocols across the organization's HRIS platforms in order to protect sensitive information.
- Monitored compliance requirements related to HRIS systems such as GDPR or PCI DSS regulations.
- Conducted user acceptance testing prior to any major upgrades or patches being applied to the system.
- Created and implemented new processes for employee onboarding, offboarding, and transfers within the HRIS system.
- Resolved complex issues that arose during day-to-day operations involving the HRIS platform by troubleshooting errors or providing advice on best practices.
- Designed custom reports using SQL queries to provide senior management with key insights into workforce metrics.
- Maintained up-to-date documentation of all processes associated with the HRIS system including training materials for end users.
- Provided technical assistance to users regarding all aspects of HRIS software applications.
- 2023 NFI Technology Award Winner
HRIS Analyst
NFI Industries
Camden, NJ
03.2020 - Current
- Maintain payroll, benefits and tax set ups for over 15K employees within over 30 states and Canada
- Subject matter expert for our payroll, benefits and HR Service Center teams for troubleshooting, new features and reporting requests
- Adhere to multi state compliance requirements including set ups and reporting needs
- Implemented new UKG modules including Learning, HR Service Delivery (Case Management)
- Maintain and train on UKG modules including Recruiting, Onboarding, Performance Management, and Compensation Management
- Assisted in migration from Kronos Workforce Central to UKG Dimensions
- 2020 Functional Expertise HR Award
HRIS Analyst
GoPuff
Philadelphia, PA
09.2019 - 03.2020
- Responsible for monitoring system performance and identifying processes that need improvement
- Provided support for HRIS implementation of Ultimate Software for over 150 locations operating in over 41 states
- Perform system testing and auditing for updates
- Gather HRIS data and perform data analysis to ensure the system is properly recording specific metrics
- Collaborate with developers to coordinate the entire system maintenance process and integrations between other systems
- Partner with training team to develop user documentation and processes.
HRIS Manager
Hersha Hospitality Management
Philadelphia, PA
03.2018 - 09.2019
- Act as the primary owner and subject matter expert of HRIS system (Ultimate Software) in terms of set-up and maintenance, supporting over 115 hotels and three corporate offices operating in over 20 different states with over 5,000 employees
- Ensure data integrity while leading initiatives to remain compliant with federal and multi-state regulations, maximize system capabilities via implementation of underutilized programs, workflows, processes and security
- Provide presentations, reports, demos and analysis to assess current and future enhancements
- Diagnose and troubleshoot system issues including errors and security
- Create scheduled and ad hoc reports as requested.
Human Resources Manager
Convene
Philadelphia, PA
11.2016 - 03.2018
Human Resources Generalist
Convene
Philadelphia, PA
06.2014 - 11.2016
- Liaison during acquisition of The Hub to Convene
- Worked with leadership on communication, culture, standards, policies, benefits administration, payroll and training to ensure smooth transition while maintaining company morale
- Maintained UltiPro HRIS, updated employee data, troubleshoot issues and be a train management team
- Worked on special projects for recruitment and training/development of the team
- Reviewed and approved biweekly payroll for four properties
- Administered HR related reports and ad hoc reports as requested
- Created and updated policies, procedures, new hire packets and employment handbooks
- Coordinated company outings and organized employee recognition programs
- Worked with government agencies such as the department of labor and unemployment
- Ensured timely and accurate completion of unemployment claims, I-9 Forms, COBRA and terminations
- Coordinated annual renewal of company medical insurance plan.
Human Resources Manager/Office Assistant
America’s Mortgage Institute
Cherry Hill, NJ
05.2013 - 06.2014
- Handled correspondence with government agencies such as the department of labor and unemployment, including unemployment claims, I-9 Forms, COBRA paperwork, and terminations
- Organized employee files, tracked time off, coordinated health insurance policies and handled employee complaints
- Created and updated policies, procedures, new hire packets and employment handbooks
- Recruited positions using advertisements in online job posting sites and newspaper ads.
Direct Import Coordinator
MCS Industries
Easton, PA
08.2012 - 05.2013
- Tracked and reported Direct Import orders that averaged $4 million a month from China daily
- Created SOP and training manual for Direct Import Coordinator position.
Sales Associate
Adoption, Cvent
Mclean, VA
08.2011 - 04.2012
- Assisted Planners to utilize the Cvent Supplier Network to find venues for meetings and events.
- Star of the Quarter (Q1)
- Dale Carnegie: Skills for Success course – Breakthrough Award Winner Fall 2014
Education
Bachelors - Business Administration, Human Resources Development
James Madison University
Skills
- Ultimate Software, iCIMS, HRIS Management, HRIS Implementation, System Configuration, System Testing, Process Improvement, Vendor Integrations, Project Management, Cognos Analytics Report Writing, Microsoft Office Suite, Training and Development, Policy Writing, Performance Management, HR Department Startup, Onboarding, New Hire Orientation, Employee Relations
- Human Resource Management
- Data Analysis
- Human Resources Support
- HRIS Applications Proficient
- Remote Conferencing and Communication
- Business Intelligence
- Database Maintenance
- Analytical and Critical Thinking
- Employment Data Tracking
- Human Resources Management Systems
- Microsoft Office
- Project Management
- HRIS Technologies
References
References available upon request
Interests
Activities
, Luv-n-Bunns Animal Rescue: Volunteer 2013 - current
Timeline
SR HRIS Analyst
NFI Industries
09.2023 - Current
HRIS Analyst
NFI Industries
03.2020 - Current
HRIS Analyst
GoPuff
09.2019 - 03.2020
HRIS Manager
Hersha Hospitality Management
03.2018 - 09.2019
Human Resources Manager
Convene
11.2016 - 03.2018
Human Resources Generalist
Convene
06.2014 - 11.2016
Human Resources Manager/Office Assistant
America’s Mortgage Institute
05.2013 - 06.2014
Direct Import Coordinator
MCS Industries
08.2012 - 05.2013
Sales Associate
Adoption, Cvent
08.2011 - 04.2012
Bachelors - Business Administration, Human Resources Development
James Madison University
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