MICHELLE MONTESDEOCA
DAVENPORT,FL
Summary
Dedicated Certified Clinical Medical Assistant with 8 years of Clinical and Administrative experience. Fluent in english/spanish languages. A proven track record of supporting nursing teams and physicians in delivering patient-centered care in high-volume clinical facilities environments. Self-motivated with strong organizational, communicational, interpersonal, and management abilities. Adept at communicating with patients, maintaining medical records, and utilizing EHR software.
Overview
13
13
years of professional experience
Work History
Customer Support Specialist
Universal Service Administrative Co, Lifeline & ACP
06.2023 - Current
- Bilingual Fluent English/Spanish
- Assist Consumers applying for Lifeline and Affordable Connectivity Programs
- Customer Service Handle high volume of inbound and outbound telephone calls
- Mean and ability to work in multiple screens at once
- Engage, trouble-shoot, track applications and develop solutions for all consumers issues
- Demonstrate strong writing and editing skills with focus on application to multiple audiences
- Ability to develop action plans and organize workload.
Behavioral Health Coordinator
Long Island Select Healthcare Inc, LISH
08.2016 - 06.2023
- Live Interpretation English/Spanish languages
- Medical Terminology
- Customer Service
- Handle high volume of inbound and outbound telephone calls
- Mean and ability to work in multiple screens at once
- Verify insurance eligibility and benefits
- Assistance with Medicaid, Medicare and other health insurances plan questions from inbound and outbound telephone calls
- Obtain prior authorization for psychotropic medications (controlled and non- controlled substances) for Medicaid, Medicare and other health insurance plans through different tools such as cover my meds, insurance website, phone and fax
- Process and track insurance appeals
- Obtain health records from internal and external sources
- Report, generate & mail patient letters and documents
- Create, manage, and/or track spreadsheets for the purposes of providing operational reports to management
- Ensure integrity of contained data
- Schedule new and recurring mental health related appointments such as: Intakes Psychiatric Evaluation for Medication Management, Psychological Evaluations, Neuropsychological Testing’s, Psychotherapy, Psychosocial, ADI-R and ADOS
- Obtain prior authorizations for Counseling, Mental Health Intakes and Testing’s.
- Schedule emergency appointments, as required.
- Track plans of care for Psychologists as instructed.
- Track medication management cases for Psychiatrist on a needed basis, including entering reports into Clozapine REMS.
- Track I-Stops (Health Commerce System) for patients receiving controlled substances
- Instruct patients regarding office hours and procedures
- Filing and scanning documents into eCw (Electronic clinical works).
Medical Assistant & Surgery Booker Coordinator
Suffolk Heart Group, LLP
03.2014 - 06.2016
- Live Interpretation English/Spanish languages Customer Service
- Medical Terminology
- Handle in-bound and out-bond telephone calls
- Prepping charts for doctors
- Maintain assigned physician and procedure schedules and ensure all patients are escorted into exam rooms in a timely manner.
- Provide quality customer service by introducing myself and always practicing OSHA safety standards, this includes washing my hands upon entering and leaving the exam room.
- Prepare patients for examination as directed by the physician.
- Perform Vital Signs, EKG, monitoring cardiac Stress Test, 24-hour Holter monitor
- Download Holter monitor reports
- Retrieve test results and distribute them to the physicians
- Clean and restock rooms with all necessary supplies and maintain equipment
- Manage of medical records
Nursing Assistant
Arcena’s PEDIATRICS PC
11.2010 - 01.2014
- Live Interpretation English/Spanish languages
- Medical Terminology
- Escort patients into exam rooms where a brief history is taken.
- Take height, weight, blood pressure, pulse rate, respiration, temperature
- Perform urine sample, stool sample, rapid strep tests and administer medications ordered by the pediatrician.
- Manage immunization reports and set-up vaccines for the doctor
- Clean, disinfect and prepare rooms for the next patient
- Front desk duties/patient interaction
- Collecting and verifying insurance information
- Scheduling laboratory tests and appointments
- Setting up phone appointments for immunizations, physicals, and follow-ups
Education
CERTIFICATIONS/LICENSES: Certified Clinical Medical Assistant Certified EKG Technician Certified Phlebotomist Cardiopulmonary Resuscitation –CPR Certification -
Certified Clinical Medical Assistant - undefined
National Healthcareer Association
2015
Skills
- Fluent in English and Spanish languages
- Strong knowledge of Medical Terminology
- Customer Service Handle high volume of in-bound and out-bond telephone calls
- Excellent strong communicational and interpersonal skills
- Advanced knowledge of Medicaid, Medicare and other health insurances plan
- Ability to efficiently type and navigate multiple computer systems
- Ability to work effectively with culturally diverse populations
- Knowledge of Infection Control, Organization and HIPAA
- Advanced knowledge of Microsoft Office software (Outlook, Excel, Word) Power Point, as well as Practice Management and Electronic Medical Record software
- Strong organization and planning skills, problem solving, conflict resolution ability, assertiveness, strong teamwork & networking skills
- Ability to multitask - work in multiple screens at once
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to provide support in the compliance and execution of policies, procedures, and initiatives
Timeline
Customer Support Specialist
Universal Service Administrative Co, Lifeline & ACP
06.2023 - Current
Behavioral Health Coordinator
Long Island Select Healthcare Inc, LISH
08.2016 - 06.2023
Medical Assistant & Surgery Booker Coordinator
Suffolk Heart Group, LLP
03.2014 - 06.2016
Nursing Assistant
Arcena’s PEDIATRICS PC
11.2010 - 01.2014
CERTIFICATIONS/LICENSES: Certified Clinical Medical Assistant Certified EKG Technician Certified Phlebotomist Cardiopulmonary Resuscitation –CPR Certification -
Certified Clinical Medical Assistant - undefined
National Healthcareer Association
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