Michelle Montiel
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Seasoned Paraprofessional excited to help students of different skill levels excel. Thrilled to assist teachers with needs to facilitate best possible educational environment. Ready to help students grow and learn through any type of support.
Experienced in payment processing and financial transactions management. Familiarity with various accounting software platforms and adept at managing large volumes of invoices, payments, and transaction records. Demonstrated skills in error detection, problem-solving, and maintaining high accuracy rates. Proven record of improving efficiency and streamlining payment processes in previous roles.
Overview
6
6
years of professional experience
Work History
Paraprofessional
Aldine Independent School District
08.2021 - Current
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from instructor.
- Offered students personalized educational, behavioral and emotional support.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Used lectures, discussions, or supervised role-playing methods to present subject matter to students under direction and guidance of teachers.
Customer Service Representative
Conn's Home Plus
09.2018 - 08.2021
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
Accounting And Finance
Lone Star College
Houston, TXMacArthur High School
Houston, TX08.2018
Skills
- Group and Individual Instruction
- Experience with Diverse Student Populations
- Organizational and Planning Skills
- Credit Card Payment Processing
- POS Systems and Ordering Platforms
- Customer Service
- Data Entry
- Call Documentation
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Paraprofessional
Aldine Independent School District
08.2021 - Current
Customer Service Representative
Conn's Home Plus
09.2018 - 08.2021
Accounting And Finance
Lone Star College
MacArthur High School
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