Michelle Montoya
Doral,FL
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Versatile Restaurant Waitress ready to serve discerning customers in high-end dining rooms. Specializes in delivering sophisticated cuisine and exclusive beverages. Talented at pleasing demanding customers and earning return patronage from picky clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Dispatcher Office Assistant
Disma Transportation
11.2019 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained computer and physical filing systems.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Scheduled and organized delivery routes.
Preschool Teacher's Assistant
My Kids Academy
02.2015 - 03.2017
- Engaged and entertained children through recreational and educational activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Organized snack time and nap hours.
- Taught children with creative approaches, methods, and techniques.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Laminated teaching materials to increase durability under repeated use.
- Graded and provided feedback on assignments.
- Conducted weekly review sessions to help students prepare for exams.
- Helped teachers manage bus loading and unloading.
- Developed and delivered presentations on course topics.
- Monitored students in computer lab to enforce proper use of resources.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Assessed student performance to evaluate progress and development.
Restaurant Waitress
El Quijote
03.2014 - 01.2015
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Completed credit payments via card processing systems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Retail Sales Assistant
Bellys Babies And Beyond
03.2013 - 02.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Located merchandise across various stores to address customer needs.
- Worked with loss prevention in monitoring shopper behavior.
- Coached team on effective upselling and cross-selling methods.
- Increased sales by offering advice on purchases and promoting additional products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Utilized upselling techniques to promote additional products and increase sales.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Rehab Therapy Technician
Metro West Rehab Center
04.2011 - 02.2013
- Transferred, moved and ambulated patients to and from departments with wheelchairs and stretchers.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Implemented medical, behavioral and clinical team care plans and documented activities in medical systems.
- Transported patients to and from treatment areas using wheelchairs and assistive devices.
- Maintained records of patient information in accordance with HIPAA regulations.
- Assisted occupational therapists in developing and implementing individual treatment plans.
- Conducted patient evaluations to create reports for occupational therapists.
- Encouraged and attended to patients' physical needs to facilitate and attain therapeutic goals.
Education
No Degree - Teacher Education
Valencia College
Orlando, FL02.2008
High School Diploma -
Olympia High School
Orlando, FL06.2007
Skills
- Billing
- Scheduling
- Organizational Skills
- Clear Oral/Written Communication
- Training and Coaching
- Payroll and Budgeting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatcher Office Assistant
Disma Transportation
11.2019 - Current
Preschool Teacher's Assistant
My Kids Academy
02.2015 - 03.2017
Restaurant Waitress
El Quijote
03.2014 - 01.2015
Retail Sales Assistant
Bellys Babies And Beyond
03.2013 - 02.2014
Rehab Therapy Technician
Metro West Rehab Center
04.2011 - 02.2013
No Degree - Teacher Education
Valencia College
High School Diploma -
Olympia High School
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