Summary
Work History
Education
Skills
References
Timeline
Receptionist

Michelle Montoya

Sandia Park,NM

Summary

Dedicated administrative assistant with experience in fast-paced office settings looking to get back into the work force. Hardworking team player with experience in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Work History

Legal Administrative Assistant

Law Office Of Tary C Loomis-Therrien
03.2014 - 06.2016
  • Efficiently manage case files and promptly addressing inquiries.
  • Preparing and organizing essential documents.
  • Maintained strict confidentiality, protecting sensitive client information.
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
  • Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
  • Prepared court forms accurately under the supervision of attorney.
  • Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Contributed to effective team collaboration through excellent communication skills and adaptability in diverse working environments.

Medical Receptionist

Office Team
01.2012 - 09.2012
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.

Administrative Assistant

RBC Trust Company
06.2010 - 07.2011
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Legal Administrative Assistant

Martinez Law Office
11.2007 - 01.2010
  • Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
  • Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
  • Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
  • Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Prepared court forms accurately under the supervision of attorneys, ensuring compliance with local rules and regulations.
  • Contributed to effective team collaboration through excellent communication skills and adaptability in diverse working environments.
  • Maintained organized client databases for streamlined communication efforts between attorneys'' offices and clients.
  • Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
  • Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
  • Created and printed legal documents for attorneys to review.
  • Prepared and processed invoices for attorney billing.
  • Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.

Receptionist

TMI
12.2002 - 02.2004
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.

Administrative Assistant

San Bernardino Stampede
12.2000 - 09.2001
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

No Degree - Early Childhood Development

Crafton Hills College
Yucaipa, CA

No Degree - Banking And Financial Support Services

United Tellers & Mortgage
Riverside, CA
08.1993

High School Diploma -

Bloomington High School
Bloomington, CA
06.1985

Skills

  • Billing and Invoicing
  • Calendar Management
  • File Management
  • Office Administration
  • Document Preparation
  • Multitasking Abilities
  • Telephone Etiquette
  • Professionalism
  • Attention to Detail
  • Administrative Support

References

References available upon request.

Timeline

Legal Administrative Assistant

Law Office Of Tary C Loomis-Therrien
03.2014 - 06.2016

Medical Receptionist

Office Team
01.2012 - 09.2012

Administrative Assistant

RBC Trust Company
06.2010 - 07.2011

Legal Administrative Assistant

Martinez Law Office
11.2007 - 01.2010

Receptionist

TMI
12.2002 - 02.2004

Administrative Assistant

San Bernardino Stampede
12.2000 - 09.2001

No Degree - Early Childhood Development

Crafton Hills College

No Degree - Banking And Financial Support Services

United Tellers & Mortgage

High School Diploma -

Bloomington High School

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Michelle Montoya