Michelle Moore
Milwaukee,WI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist
Advocates4 U
04.2022 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Promoted adherence to quality standards by educating personnel on quality control.
- Fixed identified issues to improve workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Emergency Assistance Case Manager Lead
Maximus
08.2021 - 04.2022
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Liaised with social workers to expedite financial assistance to clients.
- Provided leadership, guidance and support to staff members.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
- Advocated for social and community service programs to increase awareness and funding.
- Managed volunteer programs focused on providing community services to underserved populations.
FSET Case Manager
Milwaukee Center For Independence
09.2019 - 08.2021
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and other professionals to provide useful benefits to clients.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Referred clients to appropriate training, community agencies and organizations to improve skills through training services.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Case Manager
ResCare
06.2015 - 09.2019
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and other professionals to provide useful benefits to clients.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Partnered with local organizations to expand access to social and community services.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
Education
GED -
Milwaukee Area Technical College
Milwaukee, WI10.2005
Skills
- Information Assurance
- Analytical Thinking
- Production Optimization
- Application Testing
- Team Leadership
- Quality Assurance
- Establishing and Enforcing Policy
- Audit Reports
- Customer Service
- Remote Video Conferencing
Timeline
Quality Assurance Specialist
Advocates4 U
04.2022 - Current
Emergency Assistance Case Manager Lead
Maximus
08.2021 - 04.2022
FSET Case Manager
Milwaukee Center For Independence
09.2019 - 08.2021
Case Manager
ResCare
06.2015 - 09.2019
GED -
Milwaukee Area Technical College