MICHELLE MOORE
Olympia,WA
Summary
Friendly professional with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker able to handle various projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
FRONT DESK GUEST SERVICE AGENT
Comfort Inn Hotel
03.2021 - 04.2024
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Proactively addressed potential issues before escalation by consistently monitoring front desk operations for quality assurance purposes.
- Managed phone lines effectively, addressing inquiries promptly and transferring calls as needed
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
BOOKKEEPER/LEGAL ASSISTANT
Law Offices of Laurel Smith, PS
02.2011 - 05.2017
- Performed financial calculations such as amounts due, interest charges on invoices, balances, discounts, equity, trusts, and principal
- Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals, ledgers, and computer software
- Accessed computerized financial information to answer general questions as well as those related to specific accounts
- Formulated, prepared, and issued bills, invoices, and account and financial statements with 10% increased efficiency to ensure timely delivering.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
OFFICE MANAGER
Weatherguard Roofing, Inc.
09.2005 - 10.2010
- Obtained work permits through respective agencies to obtain compliance with city/county codes
- Prepared and presented all work bids to potential customers and scheduled all jobs for bids awarded
- Invoicing for all jobs, allocating expenses to each job, account receivables and payable, end of month bank account reconciliation, managed payroll for all employees including filing quarterly employment taxes each month
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
Bachelor of Science - Business Administration
Washington State University
Pullman, WA05.2014
Skills
- Effective communication and organizational skills
- Accurate and Detail-Oriented
- Guest Relations
- Time Management - prompt, courteous, and reliable
- Proficient in Microsoft Office
- Proficient in QuickBooks accounting software
- Problem-solving skills
- Team Leadership - able to appropriately delegate when needed
- Front Desk Management
- Microsoft Office
- Reservation Management
- Oral and written communications
- Bookkeeping
Personal Information
Title: Administrative Assistant
References
References available upon request
Timeline
FRONT DESK GUEST SERVICE AGENT
Comfort Inn Hotel
03.2021 - 04.2024
BOOKKEEPER/LEGAL ASSISTANT
Law Offices of Laurel Smith, PS
02.2011 - 05.2017
OFFICE MANAGER
Weatherguard Roofing, Inc.
09.2005 - 10.2010
Bachelor of Science - Business Administration
Washington State University
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