MICHELLE MOORE
Operations Administrator
Weatogue,Connecticut
Summary
Accomplished Hospital Operations Administrator with a proven track record, enhancing operational efficiency and revenue through strategic procurement and pricing strategies. Expert in inventory management and Microsoft Applications, with a knack for mentoring and leading teams to exceed performance metrics. Demonstrates exceptional financial planning acumen and strong communication skills, driving significant process improvements.
Overview
10
10
years of professional experience
Work History
Hospital Operations Administrator
Veterinary Emergency Center/Leshem Vet Surgery
Canton, CT
06.2021 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Streamlined procurement processes.
- Facilitated efficient hiring procedures.
- Maintained high standards in Performance Information Management operations.
- Executed pricing strategies for enhanced revenue.
- Managed personnel records according to organizational policies and regulations.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
Hospital Manager II
VCA Vernon Animal Hospital/Mars Veterinary Division
01.2020 - 06.2021
- Managed a clinical team to ensure top-quality medical services.
- Filled various positions including tech, CSR, and kennel to ensure smooth operation of the hospital.
- Implemented effective safety measures in response to pandemic conditions.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained a safe environment for both patients and staff by ensuring proper safety protocols were followed.
Purchasing and Inventory Specialist
Pet Partners LLC/ Mars Veterinary Division
08.2014 - 12.2019
- Lead team of trainers to roll out new ordering platform across 87+ hospitals.
- Collaborated with vendors to confirm pricing accuracy.
- Executed pricing adjustments for 87 veterinary hospitals in coordination with code file department.
- Collaborated with sales and operations teams to align inventory levels with demand.
- Identified opportunities for process improvement within the organization.
- Maintained accurate and up-to-date inventory records.
- Assisted in budgeting and financial planning by providing accurate inventory data.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
Vendor Management Team Leader/Wellness Technician Team Lead
Pet Partners LLC/ Mars Veterinary Division
08.2014 - 07.2019
- Collaborated closely with team members to address needs of 24-hour veterinary hospital.
- Coordinated with vendors to maintain hospital budget.
- Sourced candidates using Taleo talent platform.
- Assessed potential hires to meet position requirements.
- Provided comprehensive vendor management data to Chief of Staff on a regular basis.
- Analyzed departmental documents to ensure proper distribution and filing.
Education
Associate of Arts - General Studies
Asnuntuck Community College
05-2008
Skills
- Streamlined Document Handling
- Operational Support
- Proficient in Microsoft Applications
- Inventory Management
- Regulatory Compliance
- Inventory Management Skills
- Strong Written and Oral Communication
- Inventory Cycle Counting
- Risk Management and Compliance
- Cost Control Administration
- Data-Driven KPI Assessment
- Human resources
- Efficient Operations Coordination
- Incident Documentation
- Financial Management
- Financial Planning and Oversight
- Skilled in Data Visualization with Power BI
Verbal and written communication
Customer engagement
Customer support
Staff training
Policy enforcement
Document management
Telephone etiquette
Inventory oversight
Logistics management
Meeting coordination
Record preparation
Management
Operations management
Affiliations
- Hospice Volunteer, Hartford Healthcare at Home
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid sick leavePaid time offPersonal development programs401k matchHospice volunteer
Working with Hartford Healthcare at Home, I volunteer to be with patients that are on hospice. I provide time for the family to focus on things they need to do and put their minds at ease that there is someone available to their loved ones.
Timeline
Hospital Operations Administrator
Veterinary Emergency Center/Leshem Vet Surgery
06.2021 - Current
Hospital Manager II
VCA Vernon Animal Hospital/Mars Veterinary Division
01.2020 - 06.2021
Purchasing and Inventory Specialist
Pet Partners LLC/ Mars Veterinary Division
08.2014 - 12.2019
Vendor Management Team Leader/Wellness Technician Team Lead
Pet Partners LLC/ Mars Veterinary Division
08.2014 - 07.2019
Associate of Arts - General Studies
Asnuntuck Community College
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