Michelle Morales
Brentwood,NY
Summary
Organized and experienced office professional with experience in the mental health sector in addition to managing administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance as needed.
Overview
20
20
years of professional experience
Work History
Administrative Assistant for Day Services
Family Residences And Essential Enterprises
2022.04 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Validate and submit weekly billing for program.
Administrative Assistant/Residential Supports
Family Residences And Essential Enterprises
2019.09 - 2022.04
- Family Residences and Essential Enterprises
- Residential Supports Administrative, Perform the critical support and administrative functions for the residences to ensure they are running efficiently
- Servicing over 70 residences, assisting with approval of food orders, billing, supplies, mailings, petty cash and more
- Assign work orders to the maintenance mechanics as residence repairs and assistance is needed
- As well as assisting the Executive Team with meeting scheduling, triaging of phone calls
- Attend meetings, take minutes
- Work as a team to cover the office receptions when needed, and assist with daily customer support.
ManagerOffice Manager
Family, Essential Enterprises, Inc
2018.08 - 2019.09
- Family Residences and Essential Enterprises, Inc- NY
- Assist the Directors in ensuring a smooth day to day for the staff of 12-22 clinical supports
- Answer all calls regarding the program, process intake applications, assist the team in their daily meetings
- Take meeting minutes for triage, as well as meetings and trainings
- Assist in setting up trainings and events
- Daily clerical/office duties
- Customer service, networking.
Front desk receptionist
Family Residences And Essential Enterprises
2016.04 - 2018.08
- General Office support, customer service, clinical appointment settings
- Assist members in signing in and out daily, and making sure they attend their program
- Assist the Doctor and nurse with patient scheduling and other responsibilities
- (Recovery Concepts Office wellness classes, individual attention and intensive support to avoid relapse from mental health symptoms, as well as substances.).
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Family Residences And Essential Enterprises
2017.07 - 2018.08
- IncFamily Residences and Essential Enterprises, IncFamily Residences and Essential Enterprises, IncFamily Residences and Essential Enterprises, Inc
- Front desk receptionist, Allow access to employees and individuals to their programs
- Greet all guests and assist in guiding them to their needed meetings/appointments
- Answer and direct calls, schedule meetings and events in the building
- Maintain open communication with the Executive team and residential services team
- Daily duties of mail sorting, stamping and other customer service details.
Outreach Coordinator
Girl Scouts Of Suffolk County
2015.12 - 2016.03
- Suffolk CountyGirl Scouts of Suffolk County
- Providing programming and bringing the Girl Scout Leadership experience to girls ages 5-14 throughout school districts in Suffolk County
- Manage a staff of 12-16 people, create weekly schedules, prepare supplies, payroll, as well as work with volunteers, and customer service.
Summer Camp Director
Girl Scouts Of Suffolk County
2015.04 - 2015.09
- Girl Scouts of Suffolk CountyGirl Scouts of Suffolk CountyGirl Scouts of Suffolk CountyGirl Scouts of Suffolk County
- Facilitate staff training week, complete required courses/lessons
- Manage up to 26 staff members and up to 150 children as well as scheduling, evaluating and supervising employees
- Designed, coordinated and programmed STEM themes and activities for children throughout the summer
- Implemented given budget for food, trips and activities
- Coordinate off site trips to various locations while ensuring the fun and safety of campers and staff
- Became certified in RTE/CPR, Archery, and WSI, and pool operation.
Program Specialist
Girl Scouts Of Suffolk County
2013.04 - 2015.01
- Scouts of Suffolk CountyGirl Scouts of Suffolk CountyGirl Scouts of Suffolk CountyGirl Scouts of Suffolk County
- Set up partnerships between the Girl Scouts of Suffolk County program department and outside vendors, through phone and face to face contact
- Coordinate and run a variety of educational STEM/STEAM programs, as well as lifestyle programs for Girl Scouts ages 6-17 after school and on Saturdays
- Coordinate and run trips for Girl Scouts as well as volunteers
- Meet budget plans and deadlines.
Summer Camp Assistant Director
Girl Scouts Of Suffolk County
2014.05 - 2014.09
- Scouts of Suffolk CountyGirl Scouts of Suffolk CountyGirl Scouts of Suffolk County
- Assist the Camp Director with creating schedules, and activities
- Attend/help facilitate staff training week, complete required courses/lessons
- Assist in supervising the daily operation of the summer camp program, including food services, health services, programs, business, human resource matters and camper/staff supervision
- Help maintain a safe, sanitary, and organized environment for campers and staff throughout camp
- Became certified in RTE/CPR, and Archery.
Summer Camp Generalist
Girl Scouts Of Suffolk County
2013.04 - 2014.05
- Girl Scouts of Suffolk County
- Facilitate programs that are engaging and give all campers the opportunity to participate in both recreational and educational activities.
- Supported children by actively listening and offering encouragement.
- Implemented camp activities fostering physical, social and emotional growth.
- Organized and guided group activities by leading, coaching and participating with campers.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Field Director
Girl Scouts Of Suffolk County
2012.11 - 2013.04
- Girl Scouts of Suffolk CountyGirl Scouts of Suffolk CountyGirl Scouts of Suffolk CountyGirl Scouts of Suffolk County
- Recruit volunteers and coordinate troops for young girls throughout Suffolk County
- Establish relationships with people, and companies in the community
- Attend and run creative meetings to recruit girls
- Meet goals and deadlines, customer service.
Universal Pre-K Assistant Teacher
Marks Of Excellence Learning Center And Daycare
2010.09 - 2012.06
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
- Collaborated with instructor to assist lesson and curriculum planning efforts.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
Parent Advocate
SCO Family Services
2008.12 - 2010.06
- Parent, , Preventive Services Responsibilities:
- Transport clients to necessary appointments; Medical, clinical, court, Department of Social Services
- Act as translator for Spanish speaking clients as well as filling out important documents, develop and carry out service plan goals, collaborate with service providers to ensure compliance
- Assist with crisis situations
- Document all interaction with clients into database
- Care for children while parent attends clinical appointment or court hearing
- Follow up on the needs of the family and care plans with the caseworker.
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Completed home welfare checks to align with state and program guidelines.
Customer Service Representative
Big Brothers Big Sisters Donation Center
2006.07 - 2008.02
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Classroom Teacher Assistant and Aide
UPK, Brentwood Union Free School, Union Free School
2003.11 - 2005.02
- Brentwood Union Free School District
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Promoted physical, mental and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Completed daily reports, meal count sheets and attendance logs.
- Worked under direction of licensed teacher in and outside of classroom.
Education
High School Diploma -
Ross Center High School Brentwood
Brentwood, NY 06.2000
Skills
- Schedule Management
- Appointment Coordination
- Task Prioritization
- Ease with Computers and Technology
- Professional and Courteous
- Verbal and Written Communication
- Strong Organizational Skills
- Microsoft Office ( Word, Excel, Power Point)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant for Day Services
Family Residences And Essential Enterprises
2022.04 - Current
Administrative Assistant/Residential Supports
Family Residences And Essential Enterprises
2019.09 - 2022.04
ManagerOffice Manager
Family, Essential Enterprises, Inc
2018.08 - 2019.09
Front Desk Receptionist
Family Residences And Essential Enterprises
2017.07 - 2018.08
Front desk receptionist
Family Residences And Essential Enterprises
2016.04 - 2018.08
Outreach Coordinator
Girl Scouts Of Suffolk County
2015.12 - 2016.03
Summer Camp Director
Girl Scouts Of Suffolk County
2015.04 - 2015.09
Summer Camp Assistant Director
Girl Scouts Of Suffolk County
2014.05 - 2014.09
Program Specialist
Girl Scouts Of Suffolk County
2013.04 - 2015.01
Summer Camp Generalist
Girl Scouts Of Suffolk County
2013.04 - 2014.05
Field Director
Girl Scouts Of Suffolk County
2012.11 - 2013.04
Universal Pre-K Assistant Teacher
Marks Of Excellence Learning Center And Daycare
2010.09 - 2012.06
Parent Advocate
SCO Family Services
2008.12 - 2010.06
Customer Service Representative
Big Brothers Big Sisters Donation Center
2006.07 - 2008.02
Classroom Teacher Assistant and Aide
UPK, Brentwood Union Free School, Union Free School
2003.11 - 2005.02
High School Diploma -
Ross Center High School Brentwood
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