Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Website Proficiency
Software Experience
Timeline
Generic

Michelle Moran

Livonia

Summary

Proactive Title Insurance Examiner and Operations Manager with over 34 years of experience in Michigan and Florida. Developed comprehensive training programs, streamlined operations, and maintained a 38-year E&O claims-free record. Expertise in risk management, team leadership, and enhancing interdepartmental communication. Detail-oriented Examiner with [Number] years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and [Area of expertise]. Claims Examiner with deep knowledge of [Type] claims industry. Solid abilities in developing objectives and strategies to settle [Type] claims. Excellent skills compiling, coding, categorizing and auditing information to process claims. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Michigan Title Insurance Examiner

Integrated Technologies LLC (IST)
01.2024 - Current
  • Review recorded documents on Title Searches provided by company searchers, using the search guidelines provided by the client, to assess any risks that may affect insurability; and determine ownership, legal description, insuring requirements and exceptions for the commitment.
  • Ability to quickly adjust examination priorities in response to changes in workload or company objectives.
  • Approved possible title risks and answered questions for other Michigan Title Examiners.
  • Creating training documentation for new examiner hires in Michigan.
  • Training new Michigan Examiners.
  • Communicate between the company searchers and examiners to foster a relationship resulting in a more accurate work product and efficient work environment.

Central States Team Lead

Westcor Land Title Insurance Company
11.2020 - 01.2024
  • Utilized Data Trace, Title Point and county websites to research the title to properties and locate recorded documents, to analyze by using company guidelines, assess any risks that may affect insurability; and determined ownership, legal description, insuring requirements and exceptions for the commitment.
  • Produced the Michigan Examiner 101 Training Booklet that is used to train new Michigan Examiners. The 101 Template was adopted by many State Managers and adjusted to fit their State's land title statutes, laws and customs.
  • Trained new Michigan Examiners.
  • Approved possible title risks and answered questions for other Michigan Title Examiners.
  • Served as a mentor for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Conducted regular reviews of operations and identified areas for improvement.

Title Insurance Examiner for the the State of Flor

First American Title Insurance Company
08.2020 - 11.2020
  • Utilized Title Plant software to locate documents recorded against properties in Florida. Analyzed the recorded documents by using company guidelines, assessed any risks that may affect insurability; and determined ownership, legal description, insuring requirements and exceptions to the policy.

Consultant

Compass Title & Closing Services
07.2019 - 03.2020
  • Assisted in establishing the new Title Agency.
  • Implemented procedures for each department using ALTA Best Title Practices.
  • Hired employees for all departments and trained employees by designing tailored training programs for each department.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Worked with clients to clear adverse title issues.
  • Responsible for daily and monthly balancing for Escrow Accounts.
  • Prior to filling positions, responsible for all electronic recording, file disbursement and policy issuing.

Operations Manager

Primary Title Agency, Title Partners, LLC (the Chr
04.1991 - 07.2019
  • Primary Title Agency (2014-2019), Title Partners, LLC, the Chris Olson Team (2008-2014) and Alpha Title Agency, LLC (1990-2008) were all owned and operated by the same individual(s) over this 34 year span. I began my career as a Michigan Examiner and was eventually over the years promoted to the Agency Operations Manager.
  • Each entity had anywhere from 35 to 10 employees and closed between 900 to 300 transactions a month.
  • Achieved higher employee retention rates by fostering a positive work environment and mentored employees in a promote from within environment. Many individuals that worked at Alpha Title still work for Primary Title currently.
  • Responsible for all departments (from Orders, Search/Exam, Escrow, Closings, Recording and Final Policies and kept them all compliant with the ALTA Best Practices.
  • Customized all title software, including Title Soft, Soft Pro, Ramquest and Qualia, (with an emphasis on Ramquest.)
  • Achieved higher employee retention rates by fostering a positive work environment and mentored employees in a promote from within environment. Many individuals employed with Primary Title today, started with Alpha Title Agency back in the 90s.
  • Conducted regular individual employee performance reviews, identifying areas for improvement and developing action plans to address them.
  • Held monthly meetings for all employees keeping them up to date on the latest information in the industry and conducting training or review sessions.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Represented the company in Underwriting Audits
  • Was responsible for reviewing and approving any risks that could possibly affect title insurability
  • Achieved a 38 year, E&O claims free relationship with First American, Lawyers Title, Fidelity and North American (now DOMA) Underwriters.

Education

Plymouth Christian Academy
Canton, MI
06.1983

Skills

  • 34 years of Michigan Land Title Standards knowledge
  • Underwriting knowledge
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking
  • Computer Skills
  • Customer service and support
  • Organizational Skills
  • Insurance policy coverage knowledge
  • Self Motivation
  • Coaching and Mentoring
  • Professionalism
  • Risk Management
  • Problem-solving aptitude
  • Adaptability and Flexibility

Accomplishments

  • Supervised team of [Number] staff members.
  • Achieved [Result] through effectively helping with [Task].

Affiliations

  • MI Resident Producer System ID 0255024 State of Michigan Department of Insurance and Financial Services.
  • Data Trace Title Wave Title Point Title Vision Pacer First American TRD
  • Titlesoft Ramquest/Op2 Softpro Qualia RynohLive Word Excel Power Point TMP

Website Proficiency

Data Trace

Title Wave

Title Point

Title Vision

Pacer

First American TRD

Loredo

check NOVA for others

Software Experience

Titlesoft

Ramquest/Op2

Softpro

Qualia

RynohLive

Word

Excel

Power Point

TMP

Resware

Timeline

Michigan Title Insurance Examiner

Integrated Technologies LLC (IST)
01.2024 - Current

Central States Team Lead

Westcor Land Title Insurance Company
11.2020 - 01.2024

Title Insurance Examiner for the the State of Flor

First American Title Insurance Company
08.2020 - 11.2020

Consultant

Compass Title & Closing Services
07.2019 - 03.2020

Operations Manager

Primary Title Agency, Title Partners, LLC (the Chr
04.1991 - 07.2019

Plymouth Christian Academy

Similar Profiles

CREATE PROFILE
Michelle Moran