Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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MICHELLE MORGAN

MICHELLE MORGAN

Tacoma,WA

Summary

Engaging, compassionate dental office manager with established talents in all areas of patient care and over seeing a successful practice, while being able to stabilize practice metrics regardless of how challenging. Adaptable individual with skills in finance and scheduling for excellent flow. Professional, well spoken individual who understands and always promotes excellent customer service interested in continuing in a leadership role in private practice dentistry. Someone who knows the value of a true team environment as well as knows how to create one.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Office Manager

Harbor Hill Dentistry
Gig Harbor, WA
03.2019 - 03.2021
  • Successfully managed teledentistry and kept office afloat by working remotely at home during Covid crisis while reducing A/R by 75% in the process.
  • Maintain full and productive schedule with extremely busy doctor and 3 full time hygienists.
  • Post all payments, process claims, and manage A/R.
  • Present all restorative cases/large treatment plans to patients and schedule in a timely manner.
  • Assist doctor/owner with all manners pertaining to operations of practice.
  • Handled hardware/software upgrade with little to no training as well as switching from Dentrix to Open Dental.
  • Manage and train/mentor staff in order to help succeed and maintain excellent customer service in very busy practice.
  • Interview, hire, and conduct salary reviews with staff.
  • Handle personnel issues.
  • Handle all daily and monthly reporting and facilitate reports to accountants and doctor.
  • Liaison with specialists, as well as bill medical insurance for sleep/airway appliances and TMJ issues.

Practice Consultant

Endodontics Seattle
Seattle, WA
12.2018 - 03.2019
  • Developed policies and procedures for effective practice management.
  • Consulted for newly acquired specialty practice, training staff on basics of communication and patient interaction.
  • Developed scripting for staff to follow while learning patient hand offs and check out processes from administrative side as well as clinical side.
  • Insured compliance with OSHA and HIPAA regulations and updated documentation.

Dental Administrator

TL Leonard DDS
Auburn, WA
04.2015 - 04.2018
  • Presented all treatment plans and made financial arrangements.
  • Created recall system and increased hygiene schedule by 60%.

Oncologic Medical Editor, Contractor

Future Net Technologies
Diamond Bar, CA
07.2007 - 04.2015
  • Edited high volumes of oncologic reports, articles, chemo drug trials etc. for Roswell Park Cancer Institute
  • Handled 40 Multi-disciplinary specialty oncologic clinics

Office Manager

Sound Oral And Maxillofacial Surgery
Tacoma, WA
06.2005 - 07.2007
  • Oversaw operations of oral surgery practice with 2 surgeons in the Tacoma location.
  • Managed staff of 12, including hiring, terminations, reviews, benefit management, training, staff and OR scheduling.
  • Ran all office meetings.
  • Worked with marketing team and assisted with marketing new associate.
  • Revamped positions to create new job titles in order to capture staff members strengths and improve office efficiency.
  • Scheduled surgery, presented treatment plans and billed insurance as well as financial arrangements.

Office Manager

Jack Schnoor, DMD
Tacoma, WA
01.1994 - 06.2004
  • One person dental front office.
  • All insurance processing, scheduling, collections, treatment presentation, recall.
  • A/R and A/P, payroll, B&O taxes.
  • Assisted Dr. Schnoor personally after he became ill, retired and eventually sold the practice.

Dental Front Office

L. Steve Tuley, DDS
Tacoma, WA
02.1990 - 12.1994
  • One person dental front office.
  • Scheduled all treatment and hygiene.
  • Presented treatment plans.
  • Took over position when it was abandoned and stepped in with no training.
  • Handled all front office duties.

Education

undefined

Medical Editing Career Step Medical Editing
05.2001

Series 7/Series 63 Securities License

Longman Financial
Chicago, IL
09.1989

Associate of Science - undefined

Yavapai Community College
06.1989

High School Diploma -

Timberline High School
Lacey, WA
06.1987

Skills

  • Patient care
  • Provide excellent customer service
  • Policies and procedures
  • Staff meetings
  • A/R and A/P, B&O
  • Scheduling
  • Computer savvy
  • Understanding of confidentiality laws
  • Business administration, Scheduling
  • Financial
  • Insurance
  • Marketing
  • Mentor
  • Team Leadership

Affiliations

  • AADOM (American Association of Dental Office Managers) member.
  • Participate in medical billing study groups. Advanced training through Devdent for medical billing in dentistry.
  • Actively participate in office management study groups. Continuously looking for and engaged in continuing education.

Certification

  • HIPAA Certified
  • BLS Certified
  • Advanced training in medical billing
  • CE in managerial training

Timeline

Office Manager

Harbor Hill Dentistry
03.2019 - 03.2021

Practice Consultant

Endodontics Seattle
12.2018 - 03.2019

Dental Administrator

TL Leonard DDS
04.2015 - 04.2018

Oncologic Medical Editor, Contractor

Future Net Technologies
07.2007 - 04.2015

Office Manager

Sound Oral And Maxillofacial Surgery
06.2005 - 07.2007

Office Manager

Jack Schnoor, DMD
01.1994 - 06.2004

Dental Front Office

L. Steve Tuley, DDS
02.1990 - 12.1994

undefined

Medical Editing Career Step Medical Editing

Series 7/Series 63 Securities License

Longman Financial

Associate of Science - undefined

Yavapai Community College

High School Diploma -

Timberline High School

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