Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Morgan

Columbia Cross Roads,PA

Summary

Dependable worker with a background in fielding phone calls, communicating care plans and handling all appointment scheduling for busy physician offices. Confident Clinical Assistant with a compassionate demeanor and experience preparing patients for examinations. Im a signal mom of two daughters, who are my whole world after my husband past away and i just want them to be proud of me.

Overview

6
6
years of professional experience

Work History

Clinical Assistant

Guthrie Medical Group
Syare, PA
07.2018 - Current
  • Managed patient records, including medical history and test results.
  • Rendered high level of support to stressed patients prior to procedures, offering comfort and listening ear.
  • to assist with doing thyroid biopsies
  • Explained treatment procedures and physicians' instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Performed laboratory procedures such as urinalysis, hematology, and microbiology tests.
  • Maintained inventory of supplies used in clinical setting.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Recorded vital signs and medical history for about 40 per day patients each shift.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Documented patient visits in Electronic Medical Record system, we use the EPic system
  • Ordered diagnostic tests when needed by physician.
  • Documented notes during patient visits.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Answered phones and responded to inquiries from patients or family members.
  • Handled general office duties to support administrative staff during peak hours.
  • Conducted follow-up calls to check on patient progress after treatments or surgeries.
  • Worked collaboratively with other healthcare professionals to provide quality care for patients.
  • Coordinated referrals between primary care providers and specialists as necessary.

Head Start Family Advocate

Bradford Tioga Head Start
Blossburg, PA
2011 - 06.2018
  • Maintained accurate records of all contacts with clients using a computer database system.
  • Used job-related software to compose or prepare correspondence, case notes and technical reports
  • Interviewed clients individually and in groups to assess situations, capabilities and problems.
  • Utilized task prioritization and data organization skills to effectively manage large caseload.
  • Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
  • Supervised team of 6 teacher and 32 children volunteers, delivering in-depth training and mentoring.
  • Worked with community resources to engage youth in pro-social activities and help families access services.
  • Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
  • Actively participated in case conferences with staff from other departments within the agency in order to provide comprehensive case management services for clients served by the agency.
  • Established behavioral modification goals and assessed progress toward goals.
  • Facilitated parental workshops and classes to provide support to children in achieving school and academic success.
  • Partnered with families and provided resources to build growth that promoted better self-reliance.
  • Managed parent support groups addressing topics such as positive discipline and parenting styles.
  • Conducted follow-up calls with families after home visits in order to monitor progress towards established goals.
  • Determined availability of services and programs within community for parents with disabled youngsters.
  • Attended monthly team meetings with other Family Advocates at the agency in order share successes and discuss challenges encountered while working with clients.

Nursing Assistant

Guthrie Robert Packer Hospital
Sayre, PA
1999 - 10.2000
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Recorded patient conditions and vital signs before and after medical operations.
  • Completed day-to-day duties accurately and efficiently.

Preschool Teacher's Assistant

Tots Learning Ctr
Waverly, NY
2000 - 2009
  • Read stories aloud to groups of children while engaging them in discussion about characters, plotlines.
  • Created and assembled classroom displays and decorations.
  • Monitored playground activities outdoors to ensure safety of all participants.
  • Greeted parents and students at the start of each day and assisted them in getting settled into the classroom environment.
  • Maintained a clean and orderly classroom environment throughout the day.
  • Assisted preschool teachers with classroom activities, such as arts and crafts projects, storytelling time, and outdoor play.
  • Participated in field trips offsite with preschoolers under supervision of lead teacher.
  • Backed up lessons with personal support, small group instruction and hands-on activities.
  • Maintained and cleaned nap mats by making minor repairs and wiping down.
  • Maintained clean, well-kept classroom to encourage children to create, explore and play with confidence.
  • Arranged lesson outlines and individual plans according to course syllabus and district requirements.
  • Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips.
  • Organized and labeled student materials when setting up classrooms.
  • Monitored students to observe behavior, enforce rules and maintain safety.
  • Taught daily life skills and behaviors to students to build practical knowledge.
  • Helped prepare preschool-aged children for future education by working with groups and individuals in classroom environments.

Education

High School Diploma -

Athens Area High School
Athens, PA
06-1996

Some College (No Degree) -

Pennsylvania College of Technology
Williamsport, PA

Skills

  • Vital Signs Monitoring
  • Drug Inventory Management
  • Specimens Collection and Processing
  • Clinical Support
  • Laboratory Assistance
  • Verbal and Written Communication
  • Venipuncture
  • Supply Restocking
  • Vital Sign Monitoring
  • Patient Histories
  • Appointment Scheduling
  • Procedure Preparations

Knowledgeable in Word, Excel, outlook, Epic

Timeline

Clinical Assistant

Guthrie Medical Group
07.2018 - Current

Head Start Family Advocate

Bradford Tioga Head Start
2011 - 06.2018

Nursing Assistant

Guthrie Robert Packer Hospital
1999 - 10.2000

Preschool Teacher's Assistant

Tots Learning Ctr
2000 - 2009

High School Diploma -

Athens Area High School

Some College (No Degree) -

Pennsylvania College of Technology

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Michelle Morgan