Michelle Morgan
Huntsville,AL
Summary
Highly organized and efficient administrative assistant professional with 4+ years experience. Seeking to obtain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dependable and quick-learning team player with effective communication and organization skills.
Overview
24
24
years of professional experience
Work History
Personal Assistant
Self Employed
02.2022 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Accomplished project deadlines by assisting with task completion whenever required.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences.
Community Service Representative
SPUR
01.2018 - 01.2022
- Maintained accurate records of client interactions for reporting purposes and organizational accountability.
- Assisted in the planning and execution of community events to foster unity and celebrate diversity.
- Contributed to a positive organizational culture by fostering an inclusive and supportive work environment for staff and volunteers.
- Evaluated existing programs, identified areas of improvement, and recommended changes for better service delivery to the community.
- Participated actively in professional development opportunities enhancing abilities as a Community Service Representative.
- Improved communication between residents and local government by acting as a liaison, addressing concerns, and providing information on services.
- Approached issues proactively to best meet current and future community needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Kept case files updated, accurate and aligned with requirements.
- Maintained internal database of service workers, participants, activities and other relevant details.
Special Education Paraprofessional
Detroit Public School District
11.1999 - 11.2017
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Interacted physically and verbally with students throughout each day.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Responded proactively to emerging challenges by adapting instructional strategies as needed, ensuring continuous progress toward established goals for each student''s academic success and personal growth.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Served as a liaison between general education teachers and special education professionals, fostering collaborative relationships that benefited all students involved.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Education
BBA - Health Services Administration
Davenport University
Grand Rapids, MI06.2001
Skills
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- File and database management
- Microsoft Office proficiency
- Expense Management
- Maintain confidentiality
- General knowledge of financial, human resource and accounting procedures
Timeline
Personal Assistant
Self Employed
02.2022 - Current
Community Service Representative
SPUR
01.2018 - 01.2022
Special Education Paraprofessional
Detroit Public School District
11.1999 - 11.2017
BBA - Health Services Administration
Davenport University