Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michelle Mori Gomez

Michelle Mori Gomez

Chicago

Summary

Experienced Hospitality Sales Manager with over 14 years of proven success, delivering on sales performance. Seeking a dynamic opportunity to contribute to organizational success. Skilled leader adept at guiding clients, managing projects, and achieving strategic objectives with a focus on efficiency, high standards, and alignment with company goals. Recognized for collaborative spirit and unwavering dedication to excellence.

Overview

23
23
years of professional experience

Work History

Self-Employed

Full Time Parent
10.2018 - Current
  • Cultivating a wider network and fostering relationships beyond professional circles through volunteer work, and new daily experiences
  • Built a small direct sales business allowing me to expand my sales competencies in the consumer market
  • Prioritized networking and research to remain knowledgeable on the Chicago tourism and events industries

Event Sales Manager

Phil Stefani Signature Restaurants; Navy Pier Beer Garden
04.2017 - 10.2018


  • Responsible for daily inside sales including quick RFP response, site visits, contract writing, and negotiations, while prioritizing the client's event vision
  • Oversaw set-up and execution of onsite events
  • Owned and manage the entire sales cycle from initial lead or call to event follow-up to secure repeat corporate business
  • Assisted clients with menu planning, timelines, guest drop-off, and vendor coordination
  • Negotiated favorable contracts and respond to objections
  • Worked with the sales directors at other seasonal attractions to bundle offerings for clients coming to Navy Pier

Senior Catering Sales Manager

Phil Stefani Signature Restaurants; The Crystal Gardens at Navy Pier
12.2014 - 01.2017
  • Responsible for sales and management of Social and Corporate events, owning the entire sales cycle.
  • Worked on site for each event, ensuring smooth set-up, staff and vendor coordination
  • Guided clients through the process of menu planning, timelines, complex floor plans, and logistics.
  • Developed and maintained industry relationships to collaborate with industry ties and grow business.
  • Acquired a solid understanding of the wedding industry through partnering with wedding planners and clients
  • Negotiate favorable contracts and respond to objections
  • Obtained certification in South Asian event sales and management through Global Event Resource to properly diversify cultural offerings

Catering Sales Manager

Phil Stefani Signature Restaurants; RIVA on Navy Pier
05.2004 - 11.2014
  • Independently managed the Catering Sales at Phil Stefani’s flagship property, RIVA. Responsible for sales and management of all group business and events.
  • Gained extensive, useful knowledge of the needs of clients in the incentive travel, destination management, pharmaceutical meeting and agricultural tourism industries through meeting planner relationships
  • Responsible for daily inside sales including quick RFP response, site visits, contract writing, and negotiations, while managing a high volume of phone calls
  • Developed annual sales plan and reports
  • Owned and managed the entire sales cycle from initial contact to event follow-up
  • Developed and Maintained an extensive and diverse client portfolio, often securing repeat business
  • Provided assistance to restaurant managers when needed
  • Led clients through the process of menu planning, timelines, floor plans, and vendor coordination
  • Managed department budget and annual sales consistently exceeding $1.2 million
  • Collaborated with Director of Marketing to execute targeted and cost-effective advertising
  • Annually booked and executed 600 (+) group events including tours, corporate events, high profile events, weddings and social, and rehearsal dinners
  • Achieved Stefani’s highest period sales ever for any period, outperforming 14 venues within company – June 2010
  • Started as a hostess in 1998 with Riva, maintaining a relationship with owners, and knowledge of the venue and Navy Pier

Assistant Operations Manager

Amerizon Wireless, Fort Wayne, IN
09.2002 - 01.2004
  • Managed day-to-day internal communications for a major satellite communications company
  • Coordinated daily logistics including product shipping nationwide, receiving, and order procurement for Federal Government agency clients including the military
  • Supported Special Project Manager with the launch of a new data measuring product in partnership with Motorola

Education

Bachelor of Science - Communications, English

Saint Joseph’s College

Skills

  • Self-reliant professional
  • Proficient in negotiation strategies
  • Effective revenue generation skills
  • Trustworthy and principled
  • Digital communication skills
  • Project management
  • Innovative problem resolution
  • Community engagement
  • Consumer direct sales expertise

Affiliations

  • South Loop Moms and Tots, Director of Events, 2018-2019
  • HSMAI (Hospitality Sales & Marketing International) Illinois Chapter – Board Member, VP, Marketing & Communications, 2013 – 2016
  • Council of Fellows, Saint Joseph’s College, June 2014 – 2017
  • ARFHouse Animal Rescue- Volunteer & Fundraising Committee

Timeline

Self-Employed

Full Time Parent
10.2018 - Current

Event Sales Manager

Phil Stefani Signature Restaurants; Navy Pier Beer Garden
04.2017 - 10.2018

Senior Catering Sales Manager

Phil Stefani Signature Restaurants; The Crystal Gardens at Navy Pier
12.2014 - 01.2017

Catering Sales Manager

Phil Stefani Signature Restaurants; RIVA on Navy Pier
05.2004 - 11.2014

Assistant Operations Manager

Amerizon Wireless, Fort Wayne, IN
09.2002 - 01.2004

Bachelor of Science - Communications, English

Saint Joseph’s College

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