Michelle Morris
Chesterfield,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Production Manager
Strickland Machine Company
12.2022 - Current
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Sourced materials to keep up with production goals and meet customer demands.
- Delivered direct feedback to senior management regarding project visibility and status.
- Negotiated with suppliers for better pricing and terms, reducing overall procurement costs without sacrificing quality.
- Evaluated vendor performance through regular assessments, ensuring only reliable suppliers were used in the procurement process.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Conducted internal audits for ISO 9001:2015 and served as Management representative for surveillance audit and ISO team meetings
- Root cause analysis
Training and Development Specialist
AOC Metal Works
01.2022 - 12.2022
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Facilitated open lines of communication between management and employees, ensuring that training programs remained relevant to both organizational goals and individual needs.
- Coordinated special events such as seminars, conferences, or guest speaker sessions to enhance employee learning experiences beyond the classroom setting.
- Planned and conducted staff trainings with emphasis on Continuous Improvement/5S and True Colors Personal Success.
- Provided coaching and mentoring to employees.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed lesson plans, instructional materials and written practice tests for ESL training courses.
Receiving Specialist
AOC Metal Works
11.2020 - 01.2022
- Reviewed incoming shipments for correctness to ensuring no damage or duplication of orders, from small packages to shipping containers.
- Built professional relationships with key personnel within supplier organizations.
- Assisted in training new team members, sharing valuable knowledge on best practices for receiving operations as well as warehouse operations.
- Contributed to a positive work atmosphere within the warehouse through active participation in team-building activities and open communication with colleagues.
- Ensured proper documentation of all inbound shipments, maintaining accurate records for future reference and auditing purposes.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Processed required paperwork to expedite handling of shipped and received goods.
- Performed cycle counts and assisted with annual inventory.
Production Manager
Kennley Corporation
03.2015 - 11.2020
- Resolved issues quickly to maintain productivity goals.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Reviewed work for quality and compliance with company standards and design specifications.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Implemented preventive maintenance programs for equipment, extending their lifespan and minimizing downtime due to malfunctions.
- Developed strong relationships with key stakeholders, resulting in better collaboration and alignment on project objectives.
- Evaluated vendor performance through regular assessments, ensuring only reliable suppliers were used in the procurement process.
- Enforced health and safety protocols to promote safe working environment.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Trained in and implemented emergency response procedures to protect team members and property.
Mobile Pet Groomer
Self Employed
03.2011 - 11.2014
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Promoted a positive image for the company by representing the business at community events and pet expos.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Educated clients on proper at-home grooming practices to maintain their pets'' overall health between appointments.
- Achieved faster turnaround times without sacrificing quality using time management skills.
- Stayed current on industry trends and techniques through continuing education courses, workshops, and trade shows.
- Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
- Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
Education
Associate of Arts - Arts And Sciences
John Tyler Community College
Chester, VASkills
- Production Planning
- Strong leadership abilities
- Continuous improvements
- Safety Management
- Quality Control
- Critical Thinking
- OSHA Compliance
- KPI Tracking
- Inventory Coordination
- ISO Standards
- Logistics
Certification
- Certified Scrum Master
- 120 Hour TESOL/TEFL Certificate
- Accredited 70 Hour TEAL Certificate
- Certified Kaizen Facilitator
- Six Sigma White, Yellow and Green Belt
- True Colors Personal Success Facilitator
Timeline
Production Manager
Strickland Machine Company
12.2022 - Current
Training and Development Specialist
AOC Metal Works
01.2022 - 12.2022
Receiving Specialist
AOC Metal Works
11.2020 - 01.2022
Production Manager
Kennley Corporation
03.2015 - 11.2020
Mobile Pet Groomer
Self Employed
03.2011 - 11.2014
Associate of Arts - Arts And Sciences
John Tyler Community College
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