Michelle Morrow
Toledo,OH
Summary
Resourceful Parole Officer recognized for high productivity and efficiency in task completion. Skilled in case management, risk assessment, and rehabilitation strategies to foster positive outcomes. Excel in communication, empathy, and decision-making, ensuring successful reintegration of parolees into society. Committed to maintaining public safety through proactive supervision and support.
Overview
3
3
years of professional experience
Work History
Registration Clerk
Promedica Toledo Hospital
Toledo, OH
01.2024 - 01.2024
- Reviewed patient medical records and verified accuracy of information in the system.
- Greeted patients upon arrival and directed them to appropriate areas.
- Processed patient registration forms, collected fees, and issued receipts for services rendered.
- Maintained confidential patient records according to HIPAA guidelines.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
- Researched billing issues as needed and provided resolution to inquiries in a timely manner.
- Cross-referenced existing databases to verify accuracy of new information entered into system.
- Registered patients for outpatient procedures and emergency services.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Postal Clerk
USPS
TOLEDO, OH
10.2020 - 01.2024
- Sorted and processed incoming mail by sorting into post office boxes, general delivery, and street address.
- Distributed mail to customers with correct identification and proper postage.
- Weighed packages for shipping and applied appropriate postage stamps or labels.
- Provided assistance to customers in completing necessary forms for mailing parcels and letters.
- Received customer complaints regarding service issues at the counter and referred them to supervisor when necessary.
- Help customers fill out change of address forms and reports for lost or stolen mail.
Education
Master of Criminal Justice - Criminal Justice
AIU
04-2021
High School Diploma -
Rogers High School
222 McTigue Drive06-1997
Skills
- Pre-Registration Documentation
- Documentation And Reporting
- Appointment Scheduling
- Medical Terminology
- Client Relationships
- Demographics Information
- Client rapport
- Patient Registration
- Problem-Solving
- Registration documents
- Records Maintenance
- HIPAA procedures
- Accuracy and Precision
- Follow-up skills
- Database Administration
- Office Organization
- Patient Scheduling
- Insurance Verification
- Payment Processing
- Records Management
- File Maintenance
- Interpersonal and written communication
Timeline
Registration Clerk
Promedica Toledo Hospital
01.2024 - 01.2024
Postal Clerk
USPS
10.2020 - 01.2024
Master of Criminal Justice - Criminal Justice
AIU
High School Diploma -
Rogers High School
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