Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Mort

Cheswick,PA

Summary

Experienced and reliable customer service professional with 20 years of experience providing assistance to helping customers resolve issues and providing a positive image of the company. Proven ability to listen, solve problems effectively and providing high-quality professional relationships with both employees and customers.

Overview

29
29
years of professional experience

Work History

Personal Banker

Key Bank
Pittsburgh, PA
04.2017 - 07.2017
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Followed operational standards, promoting security, risk management and compliance.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Created strategic financial solutions to suit individualized client needs.
  • Entered new account information into computers and filed related forms and other documents.

Lead Teller /Supervisor

First Niagara Bank ( Acquired by Key Bank)
Pittsburgh, PA
10.2010 - 03.2017
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Completed monthly audits and managed overdraft reports.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Led weekly staff meetings to discuss goals, objectives, and performance metrics.
  • Provided ongoing coaching and feedback to tellers on their job performance.
  • Managed a team of tellers and ensured proper training on all banking policies and procedures.

Bank Teller

National City Bank ( Acquired by First Niagara)
Pittsburgh, PA
09.1988 - 10.2010
  • Welcomed customers and offered pleasant service during entire transaction.
  • Explained bank services, financial products and applicable fees to customers.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Built and maintained client relationships through quality, personalized interactions.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.

Education

High School Diploma -

Peabody High School
Pittsburgh, PA

Skills

  • Computer Skills
  • Problem Solving
  • Excellent Communication Skills
  • Customer Service
  • Verbal and Written Communication
  • Staff Supervision
  • Scheduling

Timeline

Personal Banker

Key Bank
04.2017 - 07.2017

Lead Teller /Supervisor

First Niagara Bank ( Acquired by Key Bank)
10.2010 - 03.2017

Bank Teller

National City Bank ( Acquired by First Niagara)
09.1988 - 10.2010

High School Diploma -

Peabody High School

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Michelle Mort