Michelle Mott
Lindenhurst,NY
Summary
I never thought that I would love being a server in a fast paced restaurant. Because I had my own catering gig going on where I did parties like baby showers, weddings, retirement parties and birthday parties, working in A restaurant was never a thought. As it turns out, I was born to be in the hospitality industry. I connect with most people and I have the ability to make you feel welcome and at home. You would think my only goal in life would be to bring you a Diet Coke. I have worked many doubles and have not taken the smile off of my face. I absolutely love what I do and it shows.
Overview
12
12
years of professional experience
Work History
Server
Belfast Gastropub
Lindenhurst, NY
03.2021 - Current
- Delivered exceptional service in high-volume environment, ensuring customer satisfaction.
- Collaborated with kitchen team to coordinate timely food delivery and presentation.
- Trained and mentored new staff on menu offerings and service standards.
- Managed cash register operations, processing transactions accurately and efficiently.
- Developed and maintained strong relationships with regular patrons to enhance loyalty.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Catering Server
Self-employeed
Suffolk And Nassau,Hamptons, NYC And Fire Island
05.2014 - 05.2021
- Delivered exceptional service during events, ensuring guest satisfaction and seamless operations.
- Coordinated logistics for catering setups, optimizing workflow and enhancing efficiency.
- Developed client relationships to understand specific needs, tailoring services accordingly.
- Oversaw event execution, addressing challenges proactively to maintain high service quality.
Education
High School Diploma -
New Hyde Park Memorial
New Hyde Park, NYSkills
POS software expertise
Point of sale systems
Effective menu recommendations
Excellent customer service skills
Great with time management
Fast-paced adaptability
Highly motivated team player
Able to take large parties with ease
Timeline
Server
Belfast Gastropub
03.2021 - Current
Catering Server
Self-employeed
05.2014 - 05.2021
High School Diploma -
New Hyde Park Memorial