MICHELLE MOUND
Rogersville,TN
Summary
Dedicated and experienced customer service specialist seeking to return to a medical office environment, utilizing extensive background in administrative support, patient relations, and healthcare operations to contribute to the efficiency and success of a medical practice. Committed to delivering excellent patient care, managing medical records accurately, and supporting healthcare teams in providing high-quality services.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
Advanced Call Center Technologies LLC
2024.06 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assists clients with moving money from account to account or distributions.
Customer Service Representative
The Vermont Country Store
2009.10 - 2024.04
- Processed all customer contacts via phones, mail, and the web.
- Training Assistant, helping train new hires to learn the system, and helping them feel comfortable with answering customer calls and placing orders.
- Point Person/Answer Master consists of answering internal and external calls and troubleshooting representatives' questions and concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Front Desk Receptionist
The Vermont Country Store
2010.03 - 2014.02
- Warmly greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate management instructions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma - Business
Granville Junior/Senior High School
Granville, NYMicrosoft Office -
College of Saint Joseph
Rutland, VTMedical Terminology -
Ed2Go Online
U.S. Career Institute - Online
Gamma Of Colorado Chapter 2024.08 -
Skills
- Customer Service
- Critical Thinking
- Problem-solving abilities
- Empathy
- Flexibility
- Highly dependable
- Communication
- Active Listening
- Microsoft Office Suite
- Appointment Scheduling
- Medical terminology knowledge
- Data Entry
Timeline
U.S. Career Institute - Online
2024.08 -
Customer Service Specialist
Advanced Call Center Technologies LLC
2024.06 - Current
Front Desk Receptionist
The Vermont Country Store
2010.03 - 2014.02
Customer Service Representative
The Vermont Country Store
2009.10 - 2024.04
High School Diploma - Business
Granville Junior/Senior High School
Microsoft Office -
College of Saint Joseph
Medical Terminology -
Ed2Go Online
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