MICHELLE MOUNT
Spokane,Washington
Summary
Seasoned analytic and organized professional with 25 years of experience and the motivation to exceed initiatives, goals, and align with organizational strategies and product roadmaps. Achievement oriented worker with strong communication and task prioritization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BUSINESS ANALYST III
Avista Corporation
04.2022 - Current
- Lead Business Analyst for Utility AI and Payment Processing platform professional services. Most recently leading the delivery and ongoing support of 8 new customer facing AI widgets and tools across multiple channels in a highly integrated environment.
- Build and manage relationships with external and internal business partners, stakeholders and technical delivery resources.
- Research, gather and analyze data in support of new requests and enhancements in coordination with Product Manager, stakeholders, professional services and technical delivery teams in alignment with product roadmaps.
- Liaison between multiple business units, development teams, integration teams, management, and end-users to understand the business objectives.
- Perform gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improve business processes by analyzing current practices and recommending optimization strategies.
IT BUSINESS ANALYST
Washington Trust Bank
11.2018 - 04.2022
- Provided expert consultation on best practices for IT systems usage, enabling clients to achieve their goals more efficiently, working closely with 2 divisions as the IT business partner.
- Collaborate with cross functional partners and internal teams to develop personas, service blueprints, customer journey maps and value paths for business lines and developers to consume for new products.
- Lead vendor relationship profile efforts for new products and technology providers.
- Worked with security on measures to safeguard sensitive information while maintaining compliance with regulatory requirements.
IT PROGRAM MANAGER ASSOCIATE
Avista Corporation
11.2016 - 11.2018
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Conducted thorough post-project evaluations to identify areas for improvement in future initiatives.
- Project Manager, Advanced Meter Infrastructure (AMI) Customer Web and Customer facing projects.
- Lead software pre-project estimations and analysis.
Participate in 5-year planning and Business Case establishment. - Lead the efforts for standardizing Project Management Office (PMO) practices.
IT PROJECT MANAGER
Avista Corporation (Via Volt Workforce Solutions)
05.2015 - 11.2016
- Delivered reliable solutions by guiding and overseeing software design, development, testing, implementation, and support phases of over 10 IT projects.
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Prepare detailed work breakdown structures (WBS) and manage shared accountability for achieving project milestones.
- Facilitate the execution of Statement of Work (SOW) agreements between vendors and Supply Chain.
IT PROJECT COORDINATOR
Avista Corporation (Via Volt Workforce Solutions)
01.2014 - 05.2015
- Collaborated with various departments across the organization to gather requirements for IT projects, ensuring alignment with overall business goals supporting 5-7 Project Managers at any time.
- Facilitate the execution of Statement of Work (SOW) and professional services agreements between vendors and supply Chain.
- Point of contact and communicator of project status.
Skills
- Project Management
- Business Analysis
- Product Management
- Business process improvement
- Business Process Mapping
- Gap analysis
- Stakeholder Management
- Forecasting and planning
- Negotiation
- Strategic Planning
- Software development life cycle
Certification
Certified ScrumMaster® ScrumAlliance
Certified 01/2020 Active through 07/2026
Timeline
BUSINESS ANALYST III
Avista Corporation
04.2022 - Current
IT BUSINESS ANALYST
Washington Trust Bank
11.2018 - 04.2022
IT PROGRAM MANAGER ASSOCIATE
Avista Corporation
11.2016 - 11.2018
IT PROJECT MANAGER
Avista Corporation (Via Volt Workforce Solutions)
05.2015 - 11.2016
IT PROJECT COORDINATOR
Avista Corporation (Via Volt Workforce Solutions)
01.2014 - 05.2015
Certified ScrumMaster® ScrumAlliance
Certified 01/2020 Active through 07/2026
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