Michelle Mozes

• Executed thorough audits of system access rights, reducing unauthorized access to sensitive data.
• Conducted comprehensive risk assessments to enhance network security through effective controls.
• Maintained Managed score for applications to ensure compliance with Access Control standards.
• Provided consulting support for concurrent projects and security requests.
• Identified and analyzed security risks and vulnerabilities, communicating findings to stakeholders for risk mitigation.
• Served as primary liaison between IT department and business units, delivering timely updates on internal controls across 45 applications.
• Documented processes, procedures, and best practices based on decisions made and work performed.
• Built and maintained collaborative relationships with internal users and teams.

• Developed and maintained comprehensive documentation of security processes to ensure consistency and knowledge transfer.
• Managed access controls for sensitive information systems, safeguarding data integrity and confidentiality.
• Collaborated with stakeholders to ensure compliance with Access Control standards while addressing business needs.
• Established and maintained risk-based access for users, implementing least privileged application access principles.
• Provided training for new hires on Access Control standards and best practices.
• Updated internal processes to strengthen regulatory compliance with new industry standards and legislation.

Resolved technical issues promptly to minimize impact on user access.

• Facilitated knowledge transfer by creating detailed documentation of security procedures.

• Translated business needs into requirements and project scope through internal customer interactions.
• Updated internal processes to enhance regulatory compliance with industry standards and legislation.
• Streamlined project management by fostering effective communication among cross-functional teams.
• Administered first-level production support for user system issues across various applications.
• Developed test plans and scripts, participating actively in application enhancement testing.
• Assisted in identifying causes and corrections of system errors for improved functionality.

• Delivered production support for multiple commercial lending applications.
• Conducted application table and system configuration maintenance on supported platforms.
• Established standardized data governance protocols, ensuring dataset consistency and accuracy.
• Generated ad-hoc reports to address specific business requirements efficiently.
• Verified user access, managed application settings, and maintained user permissions.
• Analyzed and mapped system data to align with application functionality needs.

• Performed analysis to support various projects effectively.
• Delivered production support for user access issues within Commercial Loan system.
• Assisted project implementation teams with testing and record-keeping of test activities.
• Supported external customers in addressing commercial loan requirements.

• Resolved customer inquiries and complaints to build trust and enhance satisfaction.
• Optimized internal workflows, expediting incident escalations for quicker resolution by specialized teams.
• Maintained comprehensive documentation of support interactions for future reference and analysis.
• Acted as liaison between clients and support teams, ensuring timely communication during critical incidents.