Summary
Overview
Work History
Education
Skills
Languages
Timeline
RELEVANT EXPERIENCE
Generic

MICHELLE M. THOMPSON

Adams Run,SC

Summary

A Professional Administrator and Dialysis Technician working in fast-paced environments demanding strong organization, technical, and interpersonal skills. Over 20 years of dialysis experience and 10 years of administrative experience with excellent knowledge in clerical support, administrative information systems, and data entry. Trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing project.

Healthcare professional with robust understanding of patient referral systems and proven ability to streamline processes for improved patient care. Known for strong collaborative efforts within teams and consistently achieving desired outcomes. Reliable and adaptable with expertise in managing patient data and coordinating with healthcare providers.

Overview

20
20
years of professional experience

Work History

Referral Coordinator

Roper Saint Francis Healthcare
04.2022 - Current
  • Scheduled appointments with specialists on behalf of clients.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Processed referral requests from patients, doctors and other health care professionals.
  • Responded to patient inquiries to offer timely updates regarding referral status.
  • Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
  • Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
  • Monitored referrals to foster timely completion and followed up with physicians to facilitate.
  • Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.

Financial Eligibility Specialist

Fetter Health Care Network
05.2020 - 04.2022
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Communicated with people from various cultures and backgrounds on application process.
  • Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.

Biomedical Technician

Fresenius Kidney Care
04.2016 - 05.2020
  • Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
  • Assisted hospital staff in understanding the proper use of biomedical equipment, reducing user error incidents.
  • Performed preventative maintenance on a variety of biomedical devices, prolonging their operational lifespan.
  • Conducted thorough evaluations of newly acquired medical equipment, ensuring compliance with regulatory standards.
  • Maintained safe work environment and adhered to privacy regulations.
  • Diagnosed cause of problems and completed repairs.
  • Ensured patient safety by adhering to strict quality control procedures during equipment inspections.
  • Responded swiftly to emergency situations, prioritizing patient care while troubleshooting malfunctioning devices.
  • Trained staff on proper operation of equipment as well as initial troubleshooting techniques.
  • Enhanced equipment reliability by performing routine maintenance and calibration on medical devices.
  • Performed preventive maintenance for medical equipment.
  • Utilized strong problem-solving skills to diagnose complex medical equipment issues, ensuring both accuracy and efficiency in repairs.
  • Documented information regarding installations, repairs and inventory checks.
  • Performed Electrical Safety Inspections (ESI) and Performance Assurance (PA) inspections.
  • Documented service and repair procedures accurately and completely and submitted monthly reports to manager.
  • Maintained up-to-date knowledge on applicable regulations and industry standards related to medical device safety and performance requirements.
  • Maintained a clean, organized work environment with proper safety protocols in place at all times, promoting a culture of responsibility and professionalism within the team.

Clinical Hemodialysis Technician/Administrative Assistant

Fresenius Kidney Care
11.2014 - 04.2016
  • Supported patient education by explaining the hemodialysis process and providing resources for self-management of kidney disease.
  • Participated in quality improvement initiatives to enhance overall clinic services, resulting in better patient experiences.
  • Cared for patients by providing personal assistance and ambulation.
  • Optimized resource utilization by managing supply inventory levels for efficient daily operations.
  • Strengthened professional knowledge base through ongoing continuing education courses and attendance at industry conferences.
  • Ensured proper vascular access maintenance through thorough pre-and post-treatment assessments of catheters and fistulas.

Traveler – Clinical Hemodialysis Technician

Nightingale Nursing Staffing
08.2014 - 11.2014
  • Enhanced clinic efficiency by maintaining and troubleshooting hemodialysis equipment, ensuring optimal performance during treatments.
  • Promoted continuity of care by accurately documenting all aspects of each dialysis session in electronic medical records.
  • Facilitated timely interventions by promptly reporting any changes in patient condition or treatment response to nursing staff.
  • Contributed to a positive care environment through effective communication with patients, families, and interdisciplinary team members.
  • Improved patient outcomes by consistently monitoring and adjusting dialysis treatments according to individual needs.
  • Collaborated with interdisciplinary healthcare team members to deliver coordinated care for patients with complex medical conditions.

Traveler – Clinical Hemodialysis Technician

Foundation Medical Staffing
08.2013 - 07.2014
  • Coordinated scheduling with nursing staff to ensure adequate coverage for all dialysis shifts while minimizing wait times for patients'' appointments.
  • Safeguarded patient safety by meticulously following clinic policies, procedures, guidelines, and regulatory requirements during all aspects of hemodialysis treatment delivery.
  • Streamlined documentation processes by adopting electronic health record systems effectively.
  • Maintained professional competence by staying informed of the latest advancements in dialysis technology and best practices in nephrology care.
  • Mentored new technicians as they transitioned into their clinical roles, sharing best practices for high-quality patient care delivery.
  • Increased patient satisfaction by consistently providing compassionate, personalized care and addressing individual concerns during treatments.
  • Assisted in reducing patient anxiety through compassionate care and active listening during the treatment process.
  • Minimized complications by strictly adhering to infection control protocols and maintaining a clean, organized treatment area.

Clinical Hemodialysis Technician/Administrative Assistant

Renal Advantage Inc.
11.2010 - 08.2013
  • Provided comprehensive emotional support to patients experiencing challenges related to their treatment or overall health status.
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.

Dialysis Technician

Bon Secours St. Francis Hospital
12.2009 - 11.2010
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.

Patient Care Dialysis Technician

National Renal Alliance
02.2006 - 12.2009
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Improved patient comfort by carefully and efficiently setting up dialysis machines and monitoring patients throughout treatments.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Reduced infection rates by maintaining strict aseptic techniques during all procedures.

Education

Bachelor of Science - Human Services/Child And Family Welfare

Purdue University
West Lafayette, IN
07-2024

Associate of Arts - Health Care Administration/Medical Records

University of Phoenix
Tempe, AZ
02-2012

Skills

  • Customer Service Relations
  • Accounts Payable/Receivable
  • Telephone Reception
  • Word Processing & Typing
  • Filing & Data Archiving
  • General Accounting
  • Computer Operations
  • Office Equipment Operation
  • Problem Solving
  • Medical Billing and Coding
  • Medical Equipment
  • Compliance Training
  • Pre-authorizations
  • Insurance verification
  • Medical terminology
  • Multi-line phone proficiency
  • Patient scheduling
  • Medical terminology knowledge
  • Data entry proficiency
  • Appointment scheduling
  • Follow-up coordination
  • HIPAA regulations
  • Database management
  • Notetaking and documentation
  • Record preparation
  • Physician authorizations
  • Google suite proficiency
  • Caseload management
  • Organizational growth
  • Healthcare systems
  • Outbound calls
  • Insurance precertification processes
  • Physician reports
  • Appointment reminders
  • Referring physician communication
  • Patient records oversight
  • Electronic patient charts
  • Referral tracking
  • MS office expertise
  • Medical scheduling
  • HIPAA guidelines
  • Epic systems
  • Utilization management
  • Critical thinking
  • Records maintenance
  • Schedule management
  • Medical clinical procedures
  • Electronic medical record software
  • Patient care assessment
  • Process improvement
  • Health information systems
  • Patient advocacy
  • Patient education and counseling
  • Records management
  • Codes compliance
  • Decision-making
  • Risk management
  • Patient education
  • Quality control
  • Process implementation
  • Patient safety
  • Data analysis
  • Employee supervision
  • Personnel management
  • Patient relations

Languages

English
Full Professional

Timeline

Referral Coordinator

Roper Saint Francis Healthcare
04.2022 - Current

Financial Eligibility Specialist

Fetter Health Care Network
05.2020 - 04.2022

Biomedical Technician

Fresenius Kidney Care
04.2016 - 05.2020

Clinical Hemodialysis Technician/Administrative Assistant

Fresenius Kidney Care
11.2014 - 04.2016

Traveler – Clinical Hemodialysis Technician

Nightingale Nursing Staffing
08.2014 - 11.2014

Traveler – Clinical Hemodialysis Technician

Foundation Medical Staffing
08.2013 - 07.2014

Clinical Hemodialysis Technician/Administrative Assistant

Renal Advantage Inc.
11.2010 - 08.2013

Dialysis Technician

Bon Secours St. Francis Hospital
12.2009 - 11.2010

Patient Care Dialysis Technician

National Renal Alliance
02.2006 - 12.2009

Bachelor of Science - Human Services/Child And Family Welfare

Purdue University

Associate of Arts - Health Care Administration/Medical Records

University of Phoenix

RELEVANT EXPERIENCE

  • Administrative/Certified Hemodialysis Technician/Financial Eligibility Specialist
  • Performed office/clerical duties as a receptionist; answering phones, faxing, emailing correspondence
  • In-Depth knowledge of terminal dialysis terms
  • Performed patient care duties as assigned by the RN
  • Data entry by touch, frequent advance detailed use of Excel, Word and spreadsheet
  • Maintain personnel files, record and bookkeeping, updating and maintaining information as well as provide daily advice and counseling
  • Created charts with appropriate information during the course of the dialysis treatment
  • Evaluated the effectiveness of the dialysis regimen and made changes to meet patient’s needs within the parameters of the standing orders
  • Participated in unit services and instructed patient care courses to home dialysis aides
  • Provided medical care to patients with renal failure as directed by the medical staff and nephrologists
  • Reported to supervisor immediately, if any, abnormal changes noticed in patient condition
  • Initiated and terminated dialysis according to clinic protocol
  • Maintained a safe environment for patients and staff by following clinic procedures and policies
  • Co-pay and insurance verification
  • Payment collections
  • Verifying Insurance

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