Michelle Mungo
Geneva,NY
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Biomedical Technician
Geneva General Hospital
Geneva, NY
10.2011 - Current
- Performed preventative maintenance on biomedical equipment and devices.
- Assisted in the installation of medical equipment and devices.
- Troubleshot technical problems, malfunctions, or faults with medical equipment and devices.
- Provided technical support to clinical staff regarding operation of medical equipment and devices.
- Configured settings on various types of biomedical instruments according to manufacturer's specifications.
- Calibrated a variety of different types of biomedical instruments as needed.
- Coordinated repair services for malfunctioning medical equipment and devices.
- Maintained inventory logs of medical supplies and parts used for repairs.
- Ordered spare parts for repair work on biomedical instruments when necessary.
- Identified possible causes for instrument failure using advanced diagnostic tools.
- Evaluated biomedical equipment to assess safety, efficiency and effectiveness.
- Advised hospital administrators on planning, acquisition and use of medical equipment.
- Conducted safety inspections on all hospital-owned medical equipment and devices.
- Recommended upgrades or modifications that could improve functionality or efficiency in existing biomedicine systems.
Computer Operator
Geneva General Hospital
Geneva, NY
03.2006 - 10.2011
- Received and responded to customer inquiries regarding computer software and hardware issues.
- Maintained accurate records of customer interactions, inquiries, and transactions.
- Provided technical support for customers in person, over the phone, or via email.
- Assisted with troubleshooting hardware and software problems.
- Performed administrative duties such as filing documents and maintaining databases.
- Installed operating system updates for customers' computers.
- Tested new applications prior to release to ensure compatibility with existing systems.
- Utilized problem-solving skills to resolve complex customer service issues quickly.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Associate of Applied Science - Business Administration
FLCC
Geneva, NY06-2005
Skills
- Installations and repairs
- Inventory Counts
- Equipment Troubleshooting
- System Installation
- Preventive Maintenance
- Teamwork orientation
- Electronics Calibration
- Time Management
- Relationship Building
- Professionalism
- OSHA Regulations
- Medical Device Repair
- Reliability
- Excellent Communication
Timeline
Biomedical Technician
Geneva General Hospital
10.2011 - Current
Computer Operator
Geneva General Hospital
03.2006 - 10.2011
Associate of Applied Science - Business Administration
FLCC