Michelle Munoz
Sacramento,CA
Summary
Experienced Mortgage Closer with 15 years of experience in the mortgage industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented consistently focused for success in planning and operational improvements. Experienced in working quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency.
Overview
15
15
years of professional experience
Work History
Sr. Closer-West
Flagstar Bank, FSB
Sacramento, CA
06.2020 - 01.2023
- Verified government-backed loans followed strict agency guidelines.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Maintained checklists of required documentation and open issues affecting closings.
- Organizing, multitasking and prioritizing closing work.
Reviewed titles, insurance, and flood zone certifications to meet closing standards for each property. - Reviewed and edited loan agreements to promote efficiency and accuracy.
- Draw Trust Documents.
- Drawn loan document's on FHA, VA, USDA, Refinance, Purchase, Heloc, CalHFA loans, Idaho Housing.
- Collaborated with lenders, agents and legal professionals to resolve transactional and title issues.
- Validated and audit final signed documents in accordance with state, county and investor guidelines.
- Monitored change of circumstance requests, kept re-disclosures and COC notices in compliance and issued documents within required timeframes.
- Tracked disclosures needing to be sent and sent via e-sign portal or paper fulfillment.
- Reviewed and validated details of loan applications and closing documentation.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Managed company disclosure timelines to verify delivery of proper disclosures at proper times.
- Prepared post-consummation closing disclosure, verified fee accuracy and checked resolution of variances.
Closing Associate IV
Bay Equity, LLC
Concord, CA
06.2019 - 05.2020
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act
- Reviewed completed loan applications with approvals
- Verified credit score, and employment for each applicant
- Address any change of circumstance and thoroughly review loan charges
- Set up, updated customer files, department records and regulatory paperwork
- Liaison between Escrow Companies, Title Companies, Loan Officers and Loan Processors, and Underwriters
- Analyze, research, and resolve various issues in contracts, closing disclosures and prelim
- Review signed loan documents for accuracy, and compliance issues, ensuring that all conditions have been met before disbursement of funds
- Balance settlement statements and closing disclosures with escrow agents
- Prepare closing disclosure and prepare deliver updated Post closing disclosures
- Prepare and assemble loan documents for signing.
- Clear/ address all underwriting conditions.
- Order required reports ( title, appraisals, payoffs, flood)
- Experienced in Conventional, FHA, VA guidelines
- Experience working on Encompass
Loan Closing Specialist 3 (LO)
Wells Fargo Home Mortgage
Rancho Cordova, CA
07.2014 - 12.2018
- National Project team devoted to audit closed loans to determine accuracy of signing and disbursement dates. Validate inconsistencies of fees charged to borrowers on closing disclosures, settlement statements and ledgers
- Analyze closing documents to ensure State and Federal laws and regulations have been met
- Review/ analyze presented information and update system, underwriting findings and approval
- Address any change of circumstance and thoroughly review loan charges
- Coordinate closing dates with borrower and escrow agents
- Liaison between borrowers, Title companies, loan officers and loan processors, and underwriters
- Analyze, research, and resolve various issues in contracts, closing disclosures and prelim
- Review signed loan documents for accuracy, and compliance issues, ensuring that all conditions have been met before disbursement of funds
- Balance settlement statements and closing disclosures with escrow agents disclosing to borrowers
- Prepare and deliver updated disclosures when necessary
- Prepare closing disclosures
- Prepare and assemble loan documents for signing
- Clear/ address all underwriting conditions
- Order required reports ( title, appraisals, payoffs, flood)
Doc Drawer /Mortgage Loan Closer
Genworth Financial Inc.
Rancho Cordova, CA
03.2013 - 08.2013
- Reviewed files for accuracy, consistency and compliance
- Ensured all loan documents/closing instructions have been properly executed
- Ensured adherence with loan approval guidelines, state and federal regulatory
- Reviewed and signed off on any outstanding prior to funding conditions
- Draw Hud-1 documents prior to closing
- Balanced/Authorized Escrow/Title to record and disburse funds
- Prepared and drew loan documents for signings
- Close Conventional and FHA loans
- Clear/ address all underwriting conditions
- Reviewed mortgage documents for accuracy, which included title abstract and insurance forms
- Assisted loan officers and processors with complex loan's
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Loan Document Specialist
Bank Of America
Rancho Cordova, CA
06.2012 - 01.2013
- Generate time sensitive reports daily on Excel worksheets
- Served as a liaison between Customer Representative and borrowers
- Reviewed loan terms on 1st and 2nd liens
- Draw HUD-1 documents prior to closing
- Verified income (pay checks, P&L, and assets) are correct on 1st and 2nd liens
- Prepare loan for final approval
- Followed files through trial payment process through permanent terms
Processor / Home Retention Specialist / Collections
Homeq Servicing- Barclay
North Highlands , CA
02.2007 - 02.2011
- Create workflow processes and procedures
- Analyze closing documents to insure State and Federal laws have been met
- Provided training and mentor for less experienced staff members
- Maintained database, reports, and forms
- Verified income (pay checks, P&L, and assets) are correct on 1st and 2nd liens
- Followed files through trial payment process through permanent terms
- Prepare loan for final approval
- Pipeline of 60
- Oversaw the maintenance of lab printers and photo processing equipment to ensure consistent functionality
Education
Real Estate Finance - undefined
Allied Business Schools
Laguna Hills, CA2019
Notary Signing Agent - undefined
National Notary Association
Chatsworth, CA2018
Real Estate Principles - undefined
Allied Business Schools
Laguna Hills, CA2013
Real Estate Practices - undefined
Allied Business Schools
Laguna Hills, CA2013
Green Specialist Designation - undefined
Allied Business Schools
Laguna Hills, CA2013
Skills
- Microsoft Word/ Excel/PowerPoint/ Outlook
- Reconciling statements
- Disbursing/ Retract funds
- Examine data against legal precedent
- Ability to multi-task while still maintaining careful attention to detail
- Capable in meeting required deadlines
- Detail oriented
- Complaint Handling
- Problem-Solving
- Organization and Time Management
- Excellent Communication
- Team Player
- Self-Motivated
Timeline
Sr. Closer-West
Flagstar Bank, FSB
06.2020 - 01.2023
Closing Associate IV
Bay Equity, LLC
06.2019 - 05.2020
Loan Closing Specialist 3 (LO)
Wells Fargo Home Mortgage
07.2014 - 12.2018
Doc Drawer /Mortgage Loan Closer
Genworth Financial Inc.
03.2013 - 08.2013
Loan Document Specialist
Bank Of America
06.2012 - 01.2013
Processor / Home Retention Specialist / Collections
Homeq Servicing- Barclay
02.2007 - 02.2011
Real Estate Finance - undefined
Allied Business Schools
Notary Signing Agent - undefined
National Notary Association
Real Estate Principles - undefined
Allied Business Schools
Real Estate Practices - undefined
Allied Business Schools
Green Specialist Designation - undefined
Allied Business Schools
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