Michelle Munoz

• Organized office documents and maintained accurate filing systems for easy retrieval when needed.
• Provided administrative support to assistants, assisting in completion of various tasks for improved productivity.
• Assisted patients with appointment scheduling.
• Processed patient payments accurately.
• Maintained clean and welcoming reception area to create positive first impression for visitors.
• Answered phone calls and patient questions and concerns regarding treatment or insurance.
• Verification of patient insurance eligibility.
• Followed up with patients regarding future appointments.

• Contributed to positive work environment by fostering open

communication among team members.

• Managed diverse portfolio of accounts, ensuring each received appropriate attention and resolution efforts.
• Generated detailed reports on collection activities for upper management review, highlighting trends and areas for improvement.
• Negotiated payment plans with delinquent customers, balancing their financial needs with company revenue objectives.
• Reduced delinquent accounts through consistent follow-up and negotiation efforts with customers.
• Developed strong rapport with customers by maintaining open lines of communication and providing timely updates on account status.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.