Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Munoz

Midwest City,OK

Summary

Apply talents to increasing productivity and efficiency of employer, and keeping their clients/customers happy.

Proven track record of good communication and customer/employee relationship skills, extensive cash handling experience, office knowledge, retail industry knowledge, attention to detail, and organizational skills learned from career history and education.

Overview

15
15
years of professional experience

Work History

Mortgage Loan Processor

Dreamlions, Inc.
12.2019 - Current
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Set up and completed loan submission packages.
  • Prepared file for final clear-to-close by branch management.
  • Upheld complete confidentiality of all submitted information according to release guidelines.

Mortgage Lender

Interlinc Mortgage Services, LLC
05.2018 - 10.2019
  • Requested for Verifications of Employments and Deposits
  • Requested for Homeowner's Insurance
  • Also answered phones and got customers with their requested loan officers.

Mortgage Lender

Red Rock Mortgage
11.2017 - 05.2018
  • Requested for Verifications of Employments and Deposits
  • Requested for Homeowner's Insurance
  • Also answered phones and got customers with their requested loan officers.

Mortgage Lender

American Southwest Mortgage, LLC
06.2014 - 11.2017
  • Updating any information that is needed for customer's loan.

Mortgage Lender

Midland Mortgage
05.2013 - 04.2014
  • Updating any information that is needed for customer's loan.

Car dealership

Express Credit Auto
12.2012 - 04.2013
  • Taking in customer's car payments, balancing drawer at the end of the day.

Restaurant

Dave & Buster's
01.2012 - 11.2012
  • Worked in the Deposits area
  • Had to prep banks for wait staff and bar tenders, made the bank deposit every night, had to reload the cash kiosk.

Financial institute

Oklahoma Employees Credit Union
03.2009 - 01.2012
  • Cash handling- Teller
  • Lien releases
  • Balance traveller's cheques
  • Use of general office equipment including printers, copiers, scanners, fax machines, and computer knowledge (Microsoft XP, Windows 7, Word, and Excel).

Education

Diploma -

Del City High-school
Del City, OK
05.2006

Skills

  • Ability to use computers efficiently, including Microsoft Word at 50 WPM
  • Cash handling experience in the retail and banking industries
  • Trusted with private information such as social security numbers, birthday and address, to run credit reports
  • Extensive knowledge and experience with using office equipment, including but not limited to multi-line phone systems, scanners, copiers, printers
  • Experience in management in a fast-paced retail environment
  • Capable of multi-tasking, handling multiple incoming and outgoing phone calls at once, while handling account management
  • Good communications skills recognized by customers and employers
  • Attention to detail and quality of work
  • Exceptional organizational skills with private and confidential client information
  • Appraisals

Timeline

Mortgage Loan Processor

Dreamlions, Inc.
12.2019 - Current

Mortgage Lender

Interlinc Mortgage Services, LLC
05.2018 - 10.2019

Mortgage Lender

Red Rock Mortgage
11.2017 - 05.2018

Mortgage Lender

American Southwest Mortgage, LLC
06.2014 - 11.2017

Mortgage Lender

Midland Mortgage
05.2013 - 04.2014

Car dealership

Express Credit Auto
12.2012 - 04.2013

Restaurant

Dave & Buster's
01.2012 - 11.2012

Financial institute

Oklahoma Employees Credit Union
03.2009 - 01.2012

Diploma -

Del City High-school

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Michelle Munoz